Software UAT Support at Acquire Intelligence

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, UAT Support, IT Systems, Service Request Management, ITSM Tools, ServiceNow, Jira Service Management, Zendesk, Hardware Troubleshooting, Software Troubleshooting, Application Support, Access Provisioning, SLA Compliance, KPI Monitoring, Test Case Creation, UAT Planning

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Grosvenor Engineering Group - Job Description Tech Support / UAT Support Tech Support Provide first and second line technical support for IT systems, applications, and end user environments Log, track, and manage incidents and service requests using ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) Diagnose and resolve hardware, software, application, and access related issues Escalate complex or unresolved issues to Level 3 or specialist teams as per escalation procedures Ensure compliance with SLAs, KPIs, and service quality standards Maintain accurate documentation, knowledge base articles, and runbooks Perform routine system checks, monitoring, and operational support tasks Communicate clearly with users, providing timely updates and resolution status Support onboarding/offboarding activities, access provisioning, and user setup UAT Support Domain experience (any): Finance, Accounting, ERP (SAP/Oracle), CRM, HR systems, Data/BI. Support UAT planning activities, including test approach, scope, and timelines aligned to release plans Assist in creating and maintaining UAT test cases, scenarios, and traceability to requirements/user stories Validate UAT readiness: environment availability, test data setup, access provisioning, and user onboarding Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The role involves providing first and second-line technical support for IT systems, managing incidents via ITSM tools, and resolving hardware, software, and access issues while adhering to SLAs. Additionally, the position supports User Acceptance Testing (UAT) planning, test case creation, and validating environment readiness for releases.