SOHO GUEST SERVICES SUPERVISOR (TUBING HILL) at Utah Olympic Legacy Foundation

Midway, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Customer Service, Supervisory Skills, Communication Skills, Conflict Resolution, Scheduling, Inventory Control, Cash Handling, Team Training, Operational Oversight, Problem Solving, Event Coordination, Professionalism, Attention to Detail, Time Management, Barista Experience

Industry

Recreational Facilities

Description

Job Details Job Location: SOLDIER HOLLOW - MIDWAY, UT 84049 Position Type: FT/Seasonal Job Shift: Any About the Utah Olympic Park Soldier Hollow Nordic Center is home to a state-of-the-art biathlon range that was used for the Salt Lake 2002 Winter Olympic Games. The facility also features a 31-kilometer trail system for cross-country skiing and snowshoeing in the winter, as well as mountain biking and hiking in the summer. It is a dynamic multi-use facility focused on developing and growing participation in winter sports in Utah. As a part of the Utah Olympic Legacy Foundation, our mission is to cultivate champions in sport and in life, deliver experiences that inspire communities, and celebrate our Olympic Legacy for years to come. About the role The Guest Services Supervisor is responsible for overseeing the daily operations of the guest services team, ensuring exceptional customer service and a positive experience for all guests at the Soldier Hollow Nordic Center. This role includes training and supervising staff, communicating custodian requests, producing end-of-month discard, retail and concession requisition forms, resolving guest inquiries and complaints, and maintaining high standards. Major Tasks and Responsibilities Check-In and Check-Out: Explain and sell Public Programs, membership, sport programs and events to guests. Verify guest information, process reservations, and issue tickets. Ensure all guests have signed a waiver via Smartwaiver. Customer Service: Act as the primary point of contact for guest concern/complaints, providing timely and effective resolutions. Present a professional and knowledgeable welcome to athletes, coaches, and guests. Responsible for providing the public with current events information, answering questions about Solider Hollow functions and Team SoHo Programs. Address guest inquiries, requests, and complaints in a professional and courteous manner. Handle phone calls, emails, and other forms of communication professionally. Escalate more complex problems to management if necessary. Address guest inquiries, complaints, and requests promptly and professionally. Ensure incoming telephone calls are being answered and handled appropriately. Staff Supervision and Training: Oversee the performance of guest service staff, provide guidance as necessary, and ensure that all team members adhere to service standards. Train Guest Services Staff, ensuring they provide outstanding customer service and adhere to organizational policies. Conduct Team Meetings to communicate goals, updates and feedback Schedule Basecamp Staff via Paycom Operational Oversight: Manage daily operations of the guest service department, task delegation, and ensuring smooth workflows. Maintain accurate records of guest information and transactions. Responsible for the daily operation of the Guest Services Desk area, set-up, open, close and communication protocols. Assist in receiving inventory, inventory control and selling inventory for Retail Shop and Concessions. Assist with any additional administrative and projects duties as assigned by Managers. Address and resolve any operational issues that arise, ensuring minimal disruption to guest experiences. Oversee the cleanliness and organization of guest services areas, ensuring a welcoming environment for visitors. Order food and beverages from vendors for the Day Lodge and Sport Discovery Center. Coordination with Other Departments: Work closely with other departments (events, tubing, maintenance, Nordic ski) to ensure that guest needs are met and that service disruptions are communicated. Billing and Payments: Process payments, credit/debit card transactions, and checks. Process nightly deposits, reports, and accounting forms. Process refunds and reservation moves, or changes Responsible for cash, safe handling, deposit reporting, and bank deposits All other duties as assigned. Required Knowledge and Essential Skills Previous experience in guest services, customer service, or a supervisory role in a hospitality or recreational environment. Previous barista experience. Excellent communication skills, both verbal and written. Ability to handle stressful situations and resolve conflicts effectively. Proficiency in using computer systems and software for scheduling, reporting, and guest management. Tips and Sips certification, preferred. Candidate Requirements Flexible work schedule – must be available to work days, weekends and holidays. Ability to lift 20 pounds. Must be able to sit or stand on feet for extended time. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. Hearing – to converse with others in a normal conversation. Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting. Employee Benefits/Perks Unlimited Winter Tubing for you, and 6 free friends/family vouchers (employee vouchers are non-transferable and cannot be sold). Unlimited Cross-Country Skiing Unlimited Cross Country Skiing Rentals Discounts in Retail and Concessions Discounts on Bob Sledding at the UOP in Park City Unlimited Ice Skating at the Oval in Salt Lake Unlimited Ice Skate Rentals Free Admission to Utah Olympic Foundation Events Employee Parties Qualifications

Responsibilities

The Guest Services Supervisor oversees daily operations of the guest services team, ensuring exceptional customer service and a positive experience for all guests. Responsibilities include staff training, resolving guest inquiries, and maintaining high service standards.