Solar Project Concierge Representative at Trinity Solar

Muhlenberg Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Project Coordination, Coaching, Conflict Resolution, Workflow Management, Performance Tracking, CRM Proficiency, Microsoft Office, Problem Solving, Organizational Skills, Communication

Industry

Services for Renewable Energy

Description

Passionate about leading teams and delivering an exceptional customer experience? Join Trinity Solar as a Project Concierge and play a key role in guiding customers through their solar journey while supporting a high-performing service team. This is a working leadership role where you’ll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you’re a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you. What You’ll Do * Provide daily oversight and direction to Project Concierge team members. * Monitor workflows, productivity, and responsiveness to ensure service standards are met. * Balance team workloads and ensure timely, high-quality customer communication. * Handle escalated customer concerns and complex service issues with professionalism. * Conduct one-on-one meetings to review performance and provide coaching. * Identify training needs and support onboarding of new team members. * Review performance dashboards and track key metrics. * Communicate trends, challenges, and opportunities to leadership. * Collaborate with cross-functional teams to resolve customer issues and improve processes. * Maintain accurate documentation in CRM and internal systems. Equipment You’ll Use * CRM systems (Salesforce or similar) * Microsoft Office (Excel, Outlook, Word) * Adobe Acrobat and document management tools * Internal reporting dashboards and tracking systems A Typical Day * Start your day reviewing team performance and priorities * Monitor workflows and support team members with questions or escalations * Step in to resolve complex customer concerns * Conduct coaching sessions or team check-ins * Review reports and identify trends or improvement areas * Partner with internal teams to keep projects and customer experiences on track What We’re Looking For * 1-2 years of experience in customer service, operations, or project coordination * Prior experience in a lead or supervisory role preferred * Strong coaching, leadership, and team coordination skills * Ability to manage escalated customer interactions with professionalism * Strong communication, problem-solving, and organizational skills * Ability to manage multiple priorities in a fast-paced environment * Proficiency in Microsoft Office and CRM systems (Salesforce preferred)

Responsibilities

Provide daily oversight and coaching to the Project Concierge team to ensure high-quality customer communication and service standards. Handle escalated customer concerns and collaborate with cross-functional teams to improve internal processes.