Solution Architect- Contact Center at Apple

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Architecture, Software Development, Product Management, Enterprise Systems, Contact Center Technologies, Micro-services, CI/CD, Container Orchestration, Cloud Platforms, Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming, CRM Integrations

Industry

Computers and Electronics Manufacturing

Description

Imagine what you can do here at Apple! Apple is a place where extraordinary people gather to do their best work. We believe hard work, creativity, and innovation fuel the ultimate customer experience. Each customer engagement is an opportunity to delight, engage, and inspire – and by focusing on the smallest details, we can make a big impact on our customers. The Platform Services team at Apple is seeking a Solution Architect who demonstrates exceptional expertise and unwavering commitment to delivering outstanding results. The ideal candidate is an energetic professional with a deep understanding of enterprise systems, contact centre platforms, excellent technical skills, outstanding communication abilities, a passion for innovation, and the capacity to challenge conventional thinking. If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical multi-functional products in a fast-paced, collaborative environment, this role is for you! Come, join us to do the best work of your life with an experienced group of people. Bring your passion and dedication to the job, and there’s no telling what you could accomplish! DESCRIPTION The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilised across a diverse range of consumers, encompassing Apple Services, Contact Centres, Mobile Carriers, Self-Service Customers, Repair Centres, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers. In this role, you will utilise innovative techniques and collaborate effectively with multi-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will be the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. We’re looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership. MINIMUM QUALIFICATIONS Exceptional software engineering background with an outstanding body of work demonstrating experience in software development, solution architecture, and product management 8+ years of Industry experience Hands-on experience in architecting and developing event-based, distributed, highly available systems Deep knowledge of developing and managing enterprise-level technology at a global scale Experienced with Micro-services, CI/CD, and Container orchestration Hands-on with one or more cloud platforms and managed services Hands-on Expertise in Java, Springboot, Kubernetes, Docker, Kafka, Object Oriented Programming Hands-on expertise in Contact Center technologies (ACD, IVR, CTI, Diallers, WorkForce Management) will be preferred Expertise in cloud contact centre platforms, omnichannel communication and CRM integrations is desired BE/BTech degree or equivalent technical experience PREFERRED QUALIFICATIONS Excellent communication skills and attention to detail for documenting and reviewing designs Excellent problem-solving and analytical skills Excellent leadership and influencing skills Effective presentation, oral, and written business communication skills with various audiences and levels Knowledge of machine learning fundamentals

Responsibilities

The Solution Architect will lead the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. They will collaborate effectively with multi-functional teams and business stakeholders throughout the development lifecycle.