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Job Category
Customer Success
Job Details
ABOUT SALESFORCE
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
YOUR IMPACT
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -
- Serve as a trusted advisor to the client
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
KEY EXPERIENCES
- Solution Design & Architecture : Proven experience in designing scalable, integrated solutions across Salesforce Marketing Cloud (SFMC), Data Cloud, Datorama, and Interaction Studio.
- Customer Journey Orchestration : Strong understanding of Journey Builder, segmentation strategies, and omnichannel marketing execution.
- Data Management & Integration : Hands-on experience with Data Extensions, SQL, APIs, and integrating Salesforce platforms with external systems.
- Personalization & AI : Experience leveraging Interaction Studio (Personalization) to create real-time, dynamic customer experiences. Additionally be able to use the Prompt Builder to enable organizations to leverage Agentforce
- Analytics & Insights : Proficiency in Analytics for marketing performance analysis, dashboard creation, and data visualization. Tableau, Datorama knowledge is a plus.
- Stakeholder Management : Ability to engage with technical and non-technical stakeholders, translating business needs into technical solutions.
- Governance and Best Practices – Establish best practices, guidelines, and compliance requirements for implementation.
MINIMUM REQUIREMENTS
- 5+ years of experience in Marketing Automation, Customer Data Platforms, and Digital Analytics.
- Deep expertise in Salesforce Marketing Cloud, Data Cloud, Datorama, and Interaction Studio (Personalization) .
- High level knowledge of ETL processes, data pipelines, and marketing analytics tools .
- Salesforce certifications (e.g., Marketing Cloud Consultant, Data Cloud Consultant ) are a plus.
- Excellent communication skills in German and English .
- Ability to work in a fast-paced, cross-functional environment and manage multiple projects simultaneously.
- Problem-solving mindset and strategic thinking.
- Knowledge of security, compliance, and industry best practices.
- Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
- Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
- A great listener with the ability to communicate with people in diverse roles
- Resourceful and entrepreneurial thinker who can work through and solve problems
- Possible travel of about 20-30%, but exact travel requirements will vary based on customer
- Degree or equivalent proven experience required. Experience will be evaluated based on the strengths you’ll need for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)
PREFERRED REQUIREMENTS
- Validated results in delivering high value business outcomes using an agile approach
- Shown results leading customer and/or partner success stories
- Relevant Salesforce certifications and consulting experience are strongly recommended
Our Investment In You
- World-class enablement and on-demand training - check out trailhead.com for a sneak peek!
- Exposure to executive thought leaders with a passion for living our values
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