JOB DESCRIPTION:

Shift: First Shift

WHAT WE DO:

At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally.
We are seeking a Solution Architect-Network focusing on Aruba to join our team. This is a remote position with required travel based on business needs.

WHAT YOU’LL DO:

This role is a primary pre-sales technical resource for the field sales force and is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate. This includes being able to articulate technology and product positioning to both business and technical users, being able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process and being able to establish and maintain strong relationships throughout the sales cycle.
Supports the sales force in attaining their stated revenue objectives by providing presales technical assistance for collaboration and network infrastructure. Provides detailed network and application design, engineering recommendations and network consulting for the opportunities that are identified by the field sales force.
In conjunction with the sales professional, this position is responsible for assisting with network and application discovery of the customer’s current internetworking and collaboration architecture, providing network design, consulting advice regarding hardware, software, and connectivity into the existing customer environment as a potential solution and technical sales support for proposal development and presentations. Serves as the Subject Matter Expert (SME) to the sales teams for collaboration, infrastructure, network, and software requirements. Available resource to our customers by transferring knowledge to allow them to be better consumers.

FUNCTIONS/RESPONSIBILITIES:

• Leads technical aspects of the sales process, supporting the sales team on-site surveys, technical discovery and qualification meetings for prospective customers and is responsible for educating prospective customers on US Signal service offerings which include evaluations, presentations, and proposals to take place on conference calls and/or site visits. Also conducts on site tour/demonstrations.
• Helps to formulate, define, and execute sales strategy with the account team, understanding customer business drivers and technical drivers.
• Helps build and maintain relationships with prospects and existing customers.
• Develops, presents, or responds to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Prepares and delivers technical presentations that explain products or services to customers and prospective customers.
• Utilizes supervisory, consulting, sales, presentation, and analytical tools to create creative solutions, configurations, and demos for US Signal customers and prospective customers.
• Travels to meet with prospective customers, clients, or presents/attends industry trade shows. Presents in larger forums.
• Designs and engineers solutions based on customer requirements. Provides a design document or diagram as necessary and present solutions to the prospect or customer.
• Participates with the account team to obtain customer contract acceptance and ensures final documentation of the proposed solution is complete and delivered to the service delivery department.
• Works closely with internal departments such as Network Architecture, Network Engineering, Product Management and Product Development teams and Procurement.
• Plans and modifies product configurations to meet customer needs.
• Post-sales support and implementation:
• Participates in post-sales activities such as customer network planning, customer training and continually updating customers on new service offerings and pricing.
• Technical development:
• Keeps informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
• Maintains technical expertise by meeting with OEMs and vendors to evaluate product and service offerings.
• Develops and presents technical sales training for the account teams.
  Experience and Skills: