Solution Architect (Post-Sales) at Torii

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

175000.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions Architect, Technical Consultant, Implementation Engineer, SaaS, Identity Management, API Integrations, Identity Governance, Access Management, Technical Support, Customer Success, Problem Solving, Communication Skills, Collaboration, JavaScript, Python, SQL

Industry

technology;Information and Internet

Description

Job Title: Solution Architect Location: Remote based on the East Coast About the Role Torii, a recognized Gartner Market Leader in SaaS Management, is on a mission to revolutionize the SaaS management industry. Empowering companies to discover, optimize, and be able to control their SaaS stack. As our Company continues to scale, we're looking for a Junior to Mid-Level Solution Architect to join our team. We’re looking for a Solutions Architect to work post-sales with existing customers, helping them successfully design, deploy, and scale identity governance and SaaS management solutions. This role sits at the intersection of technical expertise, customer success, and product adoption, ensuring customers realize ongoing value from the platform. You’ll partner closely with Customer Success Managers, Support, Product, and Engineering, acting as the technical authority for complex use cases, integrations, and enterprise environments. This is an excellent opportunity to be part of an innovative company at the forefront of SaaS Management. If you are passionate about technology, love problem-solving, and enjoy working closely with customers to deliver impactful solutions, we’d love to hear from you! What You’ll Do As the Solution Architect, you will Serve as the primary technical advisor for existing customers post-implementation Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance Own the technical validation process, addressing customer questions, objections, and integration concerns. Lead technical discussions with IT, Security, Identity, and Engineering stakeholders Support advanced configurations, integrations, and custom workflowsAssist with new use cases, feature rollouts, and platform expansions within existing accounts Partner with Customer Success to reduce time-to-value and increase adoption Troubleshoot complex technical challenges beyond standard support Work closely with Product, Engineering, and Sales to ensure a seamless customer experience. What You’ll Need to Succeed To thrive in this role, you should have a proven track record of exceeding expectations, demonstrating strong motivation, and excelling in fast-paced, high-growth environments. Your ability to blend technical expertise with customer success will be crucial in effectively conveying the technical value of Torii’s platform to prospects and customers. You must be skilled in understanding customer needs, delivering tailored technical solutions, and clearly articulating Torii’s impact on their business operations. Success in this role requires strong communication skills to engage executive, business, and technical stakeholders, ensuring alignment throughout the customer journey. As a strategic partner to the customer success team, you will play a key role in on-boarding new customers and furthering adoption while ensuring customers realize the ongoing value of the Torii platform. In addition to technical expertise, you must have a collaborative mindset, working closely with both customers and internal teams to ensure seamless implementation and ongoing success. Your role will be pivotal in bridging the gap between technical and business teams, translating complex technical concepts into clear, compelling value propositions. Ultimately, you will help drive customer success, streamline customer onboarding, and position Torii as the leading SaaS Management and Governance solution. Who You Are Experience & Expertise: 2-5 years of experience in Solutions Architect, Technical Consultant, or Implementation Engineer role(preferably in SaaS). Experience working post-sales with enterprise or mid-market customers Strong understanding of SaaS applications, IT infrastructure, API integrations, and IT ecosystems. Strong understanding of: Identity & Access Management (IAM) Identity Governance & Administration (IGA) SaaS applications and cloud environments Experience in a startup or high-growth environment. Technical Knowledge: Hands-on experience with identity management platforms (Okta, Azure AD, JumpCloud, OneLogin, SailPoint, etc.). Familiarity with MDM / UEM platforms (JAMF, Intune, Workspace ONE, Kandji, etc.). Exposure to automation & integration platforms (Tray.io, Workato, Boomi, Automation Anywhere, etc.). Understanding of ITSM platforms (ServiceNow, Jira Service Management, etc.). Experience with HRIS integrations (BambooHR, Workday). Working knowledge of RESTful APIs, JSON, OAuth, and API-based integrations. Experience with SaaS integrations, including Salesforce, Zoom, Slack and Atlassian Coding & Debugging Skills: Experience with JavaScript, Node.js, Ruby, Python, and/or Perl. Ability to debug technical issues and proactively improve system processes. Basic SQL knowledge is a plus. Soft Skills & Problem-Solving: Excellent communication & presentation skills, capable of translating complex technical concepts into clear business benefits. Strong interpersonal skills, with the ability to collaborate across technical and non-technical teams. Self-motivated with a growth mindset, eager to learn and improve continuously. Ability to work independently with minimal supervision, but confident enough to ask questions or for support when needed. Able to analyze existing processes, recommend improvements, and take action on changes that you can impact.. Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike. What You’ll Love About Us Remote-First Culture: Work from anywhere with flexible hours and a supportive team. Comprehensive Benefits: 100% fully paid health, vision, and dental coverage for you, and 80% coverage for your family. Employee share options to give you a stake in our success. Generous vacation policy to encourage a healthy work-life balance. Unlimited Sick, Medical, Mental Health, and Safe Leave. 401k with a 5% Safe Harbor Match to support your financial future. Life Insurance and Disability Insurance for added peace of mind. Remote Work Setup: Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend. International Reach: Join a company whose product is trusted by global brands. How to Apply If you're excited about this opportunity, we’d love to hear from you! Apply today by submitting your resume and a brief cover letter explaining why you’d be a great fit for this role. 🚀 Join Torii and help revolutionize the way companies manage SaaS and Identity Governance! 🚀 The salary range displayed is an OTE consisting of base and variable pay. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. Remote EST OTE Pay Range $145,000—$175,000 USD Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Responsibilities

As a Solution Architect, you will serve as the primary technical advisor for existing customers post-implementation, guiding them on best practices and addressing technical concerns. You will partner with Customer Success to enhance customer adoption and troubleshoot complex challenges.