EXPERIENCE (YEARS):

• 6-8

ESSENTIAL SKILLS:

• Diagnose and troubleshoot intricate Agiloft / Icertis / Sirion / DocuSign problems.
• Implement advanced configurations within any of the CLM platforms (Agiloft, Icertis, Sirion, DocuSign), ensuring accuracy and alignment with business needs.
• Manage changes to the platform effectively, following established change management processes.
• Identify and resolve data integrity issues within the platform, ensuring data accuracy and consistency.
• Troubleshoot complex data-related problems, applying deep knowledge of CLM (Agiloft / Icertis / Sirion / DocuSign) data structures and processes.
• Provide advanced user guidance and support to internal stakeholders, exceeding basic user needs.
• Develop and maintain a comprehensive knowledge base for CLM (Agiloft, Icertis, Sirion, DocuSign) platform issues and best practices.
• Buyer Support Manager updates:
• Agreement Expiry Date Updates
• Notification Updates
• Create or Amend Help Text
• Removing the user from team in Notification Workflow
• Update/Create Workflow approvals
• Create/Update Rules

• Collaborate with key stakeholders, including Legal, Procurement, IT teams, and Ops teams to gather requirements and ensure alignment with organizational goals.
• Communicate project updates effectively to stakeholders, addressing concerns and maintaining a high level of engagement.
• Work closely with cross-functional teams to identify and optimize contract management processes, enhancing execution, efficiency, and compliance.
• Implement best practices in CLM to streamline workflows and improve overall contract lifecycle, execution, and monitoring processes.