• Provide specialized consulting to solve business challenges faced by customers using Thomson Reuters software and content solutions in order to gain new business, win market share and increase customer satisfaction
• Be responsible for engaging/assisting customers in the pre-sales process. Help identify the right offerings that solve the customer’s pain points and increase customer retention.
• Advise and consult with customers and sales teams to determine product needs
• Act as a technical expert in client meetings and prospect demonstrations.
• Feature and release education, use case enablement and onboarding new clients.
• May create and deliver client success plans and reviews with clients to optimise usage and continuously drive value.
• Be an evangelist for the product, via wider client engagement, through webinars, public speaking engagements etc.
• Scope and design solutions that are current to show what is possible with the platform, host design thinking workshops, process re-engineering and advice, strategic consulting and proof of concepts.
• Refer to the Role Descriptions and Career Path Progression document for specific years of experience and Education
• May require BU specific exp. Typically requires customer facing exp.
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