Solution Consultant

at  Univerus

Univerus is a global enterprise software company providing solutions for Local Government, Utilities and many other public and private entities. We have offices in multiple countries and locations. As the Solution Consultant, you will work on one of the major Univerus global products in Asset Management / Field Mobility Software and support in several other enterprise solution applications. This will involve implementation, training and professional consulting services. This is an excellent opportunity to join a global organisation that is experiencing rapid growth and be a part of their exciting journey.
At Univerus, we’re growing fast—and we need you to help us build something great! Our ANZ team might be small, but we’re expanding quickly and working on some seriously exciting projects. If you want to be part of a fast-paced environment where your ideas actually matter, this is the place for you.
We’re not just filling a role; we’re looking for someone who’s excited to leave their mark. When you join us, you’ll have the chance to take ownership of exciting projects, collaborate with a team that values your ideas, and develop your career in an environment that celebrates creativity, innovation, and personal growth. With flexible work arrangements, a competitive salary, and benefits that actually make sense, we’ve got your back. Plus, we’re all about work-life balance—because we believe happy people do their best work. Ready to make a difference and have a lot of fun while you’re at it? Join Univerus today and be part of something big, bold and fast-growing. We can’t wait to meet you!
We are seeking a Solution Consultant for an immediate start to join our Operations Team to deliver consulting services for our software solution implementations. You will be responsible for the direct delivery of product support, implementation and professional consulting services and participate in sales demonstrations. You will be intrinsic to the company’s vision of creating a community which will be driven by your ability to create excellent customer engagement through the delivery of support and professional services. The position is based out of our Brisbane, QLD office, with opportunities to work remotely and opportunities for travel.

KNOWLEDGE & EXPERIENCE

• Proficient software implementation experience.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent experience).
• Certifications in relevant technologies, platforms, or methodologies (e.g., ITIL, Salesforce, Microsoft Dynamics, Agile) are an advantage
• Strong relationship building, consulting and client management capability.
• Solid organisational skills including attention to detail and multi-tasking skills.
• Understanding of SaaS environments including IIS and SQL server.
• Proficiency in tools and technologies related to the solution offering (e.g., CRM, ERP, GIS, or Asset Management systems).
• Familiarity with database management, APIs, and system integrations.
• Knowledge of cloud-based platforms and SaaS solutions is desirable.
• Hands-on experience with software implementation, system configuration, or integration projects.
• Experience working with enterprise software solutions or industry-specific platforms.

PERSONAL ATTRIBUTES

• We are looking for high energy with an appetite to learn.
• Strong Problem-Solving Skills: Ability to analyse complex issues and deliver innovative solutions.
• Excellent Communication: Clear and confident in presenting ideas to both technical and non-technical audiences.
• Adaptability: Thrives in dynamic environments and responds well to changing priorities or requirements.
• Customer-Centric Approach: Focused on understanding and addressing client needs with a professional demeanour.
• Team Player: Collaborates effectively with colleagues and stakeholders to achieve common goals.
• Attention to Detail: Ensures accuracy and quality in all aspects of work.
• Time Management: Skilled at prioritising tasks and meeting deadlines in a fast-paced setting.
• Proactive Attitude: Takes initiative to identify opportunities and resolve challenges independently.
• Continuous Learner: Eager to stay updated on industry trends, technologies, and best practices.
• Resilience: Maintains a positive outlook and persistence when facing challenges or setbacks.
• Empathy: Ability to build rapport and understand client perspectives to foster trust and effective collaboration.

• Collaborate with clients to understand business needs and requirements.
• Conduct software demonstrations and provide tailored solutions to meet client goals.
• Configure and implement software solutions to ensure seamless integration with client systems.
• Provide technical expertise during the sales and implementation phases of projects.
• Develop and deliver training sessions to clients on solution functionalities and best practices.
• Troubleshoot and resolve technical issues during solution deployment and post-implementation.
• Collaborate with cross-functional teams, including sales, product, and support, to deliver optimal client outcomes.
• Create detailed documentation, including user guides, system configuration, and technical specifications.
• Identify opportunities for upselling and cross-selling additional products or services.
• Stay updated on industry trends, product advancements, and competitor offerings to maintain a competitive edge.
• Foster strong client relationships to ensure satisfaction and long-term engagement.
• Assist in testing and quality assurance of solutions prior to deployment.