Solution Delivery Director at Babble Cloud

East Staffordshire, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Solution Delivery, Project Management, Customer Experience, Operational Delivery, Stakeholder Management, Continuous Improvement, Cloud Technologies, Microsoft Systems, UCaaS, Networking, Analytical Skills, Communication Skills, Process Standardization, Field Engineering

Industry

Telecommunications

Description

Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Job Description Join Our Dynamic Team as a Solution Delivery Director! 🌟 Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? The Solution Delivery Director is responsible for leading Babble’s solution delivery function, ensuring that customer projects, implementations, order fulfilment and technical delivery activities are executed efficiently, consistently, and to high quality. The role oversees provisioning, field engineering, project management coordination, operational reporting, vendor interaction, and continuous improvement across the delivery organisation. They ensure teams have the clarity, resources, processes, and leadership required to deliver successful customer outcomes at scale. The Solution Delivery Function at Babble deploys a wide range of technologies including UCaaS, CCaaS. Tech/IT, Connectivity and more. Accountabilities and Deliverables: 1. Leadership & Team Management Lead the Solution Delivery team, including Solution Delivery Managers and Field Support resources, both in the UK and overseas. Provide direction, coaching, and performance management to ensure high standards of execution. Maintain culture, morale, and cross-team collaboration with Operations, CS, CX, Support, and other teams. Work alongside Product Managers to ensure that our delivery approach is in keeping with our sales strategy. Drive automation and customer excellence in the delivery of our services putting the customer experience at the heart of what we do Work with the business to develop and become market leading solution delivery experts acting as the trusted advisor to the customer throughout the delivery life cycle 2. Operational Delivery Oversight Own end-to-end delivery of customer solutions across all technical pillars. Ensure consistent processes, standards, and delivery frameworks are followed (handover, planning, build, deployment, acceptance, closeout). Oversee field engineering performance, efficiencies, and third party utilisation. Ensure delivery KPIs are monitored through weekly reports and structured operational reviews (e.g., Weekly Operations Management meeting). 3. Project & Customer PMO Coordination Act as senior interface for PMO development and project execution. Work with PMO leadership on resource allocation, prioritisation, templates, standards, and stage gates. Support hiring discussions and candidate assessments (e.g., PMO applicant interactions). 4. Customer & Stakeholder Management Ensure high-quality communication and alignment with Account Managers, Customer Success, and Sales. Support major customer escalations and complex delivery challenges. Ensure project governance, reporting, and customer communication are professional and proactive. 5. Quality, Process & Improvement Drive continuous improvement initiatives across delivery and field functions. Identify inefficiencies, implement corrective action, and ensure process adherence. Champion use of delivery tooling, documentation, and standardisation across teams. 6. Commercial & Resource Management Support planning for resource capacity, subcontractor use, and outsourcing strategies. Ensure delivery is commercially efficient and aligned to contracted scope. Review internal and external cost models for field activity. 7. Reporting & Governance Produce weekly performance updates and structured reporting (e.g., end of week summaries). Track delivery metrics, customer satisfaction indicators, project throughput, SLA adherence, and operational risks. Qualifications Proven leadership experience within solution delivery, technical operations, or professional services. Strong understanding of cloud, Microsoft systems, UCaaS, networking and multi‑pillar solution delivery. Excellent communication, influencing and stakeholder management skills. High organisational capability — able to manage multiple workstreams with competing priorities. Comfortable working with remote and distributed teams (aligned with role location). Strong analytical and reporting skills, with experience producing structured operational updates Preferred / Advantageous Background in project management methodologies (Prince2, Agile, hybrid). Experience working with PMO functions, tooling and governance models. Prior experience in a high growth or acquisition driven technology business. Ability to drive cultural alignment and process standardisation across diverse teams. Experience managing field engineering or outsourced technical teams. Managed service background with building and measuring teams effectively Additional Information Why work for Babble? Company Pension 25 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service Life Assurance – 4x Annual Salary Health Insurance – Bupa Health Cash Plan – Health Shield £1,000 payment after 10 years service Bike to Work Scheme Season Ticket Commuter Loan Charities Trust – Donations to charities pre tax Annual Company Celebrations Hybrid-Working Policy You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements. The recruitment journey We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements. Direct Candidates Only Babble | Leading UK Cloud Solutions Provider Yearly Salary: Competitive Contract Type: Permanent Contracted Office: Burton Office - DE14 2WX

Responsibilities

The Solution Delivery Director leads the solution delivery function, ensuring efficient execution of customer projects and technical delivery activities. They oversee various operational aspects, including provisioning, project management coordination, and continuous improvement initiatives.