Day-to-Day Responsibilities​

• Manages the client’s expectations and together with client triangle
• Interlocutor for clients regarding operational topics
• Initiate and join periodic operational and tactical meetings with clients
• Escalation channel for clients and taking part in internal major incident procedure representing the clients and determining communication strategy. This includes 24/7 Standby on-duty.
• Proposes and discusses run, contract, SLA and operational optimizations which serve the client as well as Worldline
• Updates the client regularly – solicited and unsolicited –during the run (e.g. continuous improvement plans)
• Defines clients expectations for operational processes
• Defines clients demands and operational user requirements
• Seeks out and act on value adding opportunities at the client