There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
The Solution Delivery Manager to be based in Sydney, Australia, will partner with our Sales team to orchestrate the best-fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner. You will collaborate very closely with our Customer Success Managers to define and refine the customer journey through its execution. You will provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.

Key Responsibilities:

• Collaborate with the Customer Success Managers, the Sales Account Executives and the Customer to orchestrate their platform adoption and digital transformation journey
• Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer
• Identify and define engagement parameters, duration, costs, and success criteria
• Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
• Successfully achieve the first milestone defined in the Customer’s platform adoption strategy
• Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
• Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
• Be an advocate for the company culture in every interaction with employees and customers
• Be innovative and make a positive impact on your customers, on your team, and on the company

Qualifications:

• 5 to 10 years of experience in a Customer facing role
• Entrepreneurial mindset with a strong understanding of customer orientation principles
• Ability to address topics such as business value and total cost of ownership, etc.
• Experience in a Customer Success Management or Professional Services role in the past with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
• Experience working with a technical Customer base and corporate IT projects and processes
• Experience with aligning organizations to corporate goals and directions
• Demonstrated ability in successfully handling solutions and services scoping to define a statement of work
• Action-oriented with a result-driven attitude to drive successful engagements
• Ability to work across geographies and cultures
• Bachelor’s Degree (or equivalent work experience) or higher
• Intellectual curiosity
• Sense of humour

The Longer Story:
OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and
preferred by professional developers
around the world.
OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.
Working at OutSystems
Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. At OutSystems, we operate like a startup at scale, where teams act as coordinated “startups” - a true
Federation of Teams Culture
. Our attributes define the core behaviors
that fuel our innovation and foster agility at scale. We encourage our team members to collaborate, focus on results, act quickly, understand our business and reinvent themselves.

What do we have to offer you?

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
• Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Join us in disrupting the status quo of the low-code market, we give you the power to “Ask Why”, you give our customers the power to innovate through software

• Collaborate with the Customer Success Managers, the Sales Account Executives and the Customer to orchestrate their platform adoption and digital transformation journey
• Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer
• Identify and define engagement parameters, duration, costs, and success criteria
• Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
• Successfully achieve the first milestone defined in the Customer’s platform adoption strategy
• Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
• Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
• Be an advocate for the company culture in every interaction with employees and customers
• Be innovative and make a positive impact on your customers, on your team, and on the compan