Solution Engineer, Amazon Connect (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Engineering, Pre-Sales, Customer Engagement, Amazon Connect, Salesforce, AI Technologies, Technical Proposals, Demos, Presentations, Collaboration, Contact Center Technology, Telephony Solutions, Salesforce Service Cloud, Customer Satisfaction, Digital Transformation, Consulting

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solution Engineer, Amazon Connect in the United States. In this role, you will be a key contributor to pre-sales efforts for advanced cloud and AI-driven customer engagement solutions. You will work closely with sales, technical, and delivery teams to understand customer needs, design tailored solutions, and showcase the value of Amazon Connect and Salesforce technologies. This position offers the opportunity to lead discovery sessions, develop compelling demos, and create proposals that drive strategic business outcomes. You will also provide actionable feedback to product teams to help refine and enhance product offerings. The role combines technical expertise, customer engagement, and strategic influence in a fast-paced, innovative environment, with a focus on delivering measurable impact and elevating customer experiences. Accountabilities Lead technical discovery sessions, workshops, and presentations with customers and prospects. Demonstrate Amazon Connect, Salesforce, and AI-powered solutions to showcase capabilities and business value. Gather requirements for large-scale contact center and digital transformation projects. Develop and deliver compelling demos, proposals, and Statements of Work (SOWs) in collaboration with delivery teams. Serve as a bridge between sales and technical teams to optimize customer engagements and solution design. Provide insights and recommendations to product teams to support ongoing product development and improvement. Maintain a high level of customer satisfaction by ensuring solutions meet technical and business objectives. 2–3 years of experience in solution engineering, pre-sales, or customer-facing technical roles, preferably within contact center technology or Amazon Connect. Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent technical experience. Strong understanding of contact center telephony solutions and Salesforce Service Cloud architecture. Proven experience creating and delivering demos, presentations, and technical proposals. Excellent verbal and written communication skills, with the ability to engage customers effectively. Highly collaborative, detail-oriented, and adaptable in a fast-paced, dynamic environment. Demonstrated interest in AI technologies and innovative customer engagement solutions. Preferred Skills: Consulting experience in the contact center technology space. Deep knowledge of Amazon Connect and cloud-based customer engagement platforms. Experience with Salesforce Einstein or generative AI technologies. Ability to travel up to 25% for client engagements. Competitive, market-based salary with performance incentives. Flexible remote or in-office work options. Comprehensive medical, dental, and vision coverage. Paid time off and parental leave programs. Retirement savings plans and equity opportunities. Professional development and learning opportunities in AI and cloud technologies. Inclusive and collaborative work environment with team events and recognition programs. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match for the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, whose internal team will make the final decision and contact selected candidates for the next steps. Thank you for your interest! #LI-CL1

Responsibilities

Lead technical discovery sessions and demonstrate Amazon Connect and Salesforce solutions to customers. Gather requirements for contact center projects and develop proposals that drive business outcomes.