Solution Engineer - Goods & Services at Qualtrics - Australia

, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

173000.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Engineering, Solution Architecture, SaaS, Cloud Computing, Technical Support, Customer Engagement, Data Analysis, Product Demonstration, Presentation Skills, Collaboration, Training Development, Problem Solving, Communication Skills, HTML, CSS, JavaScript

Industry

Software Development

Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Solution Engineer - Goods & Services Why We Have This Role Our pre-sales team consists of highly driven individuals dedicated to identifying and closing experience gaps for our clients. We proudly support some of the largest organizations worldwide by providing our comprehensive SaaS platform. This platform facilitates action through a variety of pre-built experience management (XM) programs and projects tailored to meet diverse business needs. These XM programs and projects are carefully designed to be user-friendly and accessible, ensuring that anyone within an organization can utilize them effectively. By leveraging advanced analytics capabilities, we empower clients to gain deeper insights into their data and make well-informed, data-driven decisions that drive meaningful outcomes. How You’ll Find Success As a Solution Engineer you will be responsible for: Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Provide direction and specialist knowledge in applying the technology/application to the customers organization. Develop and deliver high quality Qualtrics presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. Effectively consult with management of customer organizations. Participates in sales planning and business development activities. Develop and demonstrate moderately complex solutions. Architect solutions and prototype solutions for customers. Present and articulate Qualtrics product's strengths, relative to competitors. Interacts with development to enhance/refine Qualtrics products for the Healthcare team. How You’ll Grow Structured promotion process/auto promotion process Career Action Planning with Manager Qmobility (internal transfers) Things You’ll Do Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers. Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and G&S sales people. Build working knowledge of competing products and how to technically sell against them Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products. Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams Become an expert in Qualtrics XM Platform and other Qualtrics products Develop/maintain technical and business knowledge of industry directions and trends What We’re Looking For On Your Resume Minimum of 4.5 years of prior Sales/Solutions Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers High energy, self-starter comfortable with ambiguity in entrepreneurial environments. Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc. Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques. Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics! Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.) Legally authorized to work in United States Travel required (Up to 25%) Preferred Qualifications Experience in HTML, CSS, JavaScript, SQL a plus Experience and familiarity with contact centers and voice of the customer programs Experience and familiarity with AI and Large Language Models Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support What You Should Know About This Team The Qualtrics Solution Engineers team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments. Our Team’s Favorite Perks and Benefits 100% Performance based promotions - not politics or tenure Pension plan match We offer private dental and health insurance Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects. Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit. For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits. Remote Annual Pay Transparency Range $116,000—$173,000 USD

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Responsibilities

As a Solution Engineer, you will provide presales technical support and solution strategy to prospective clients while ensuring customer satisfaction. You will also develop and deliver high-quality presentations and product demonstrations tailored to client needs.