JOIN NEXT MATTER’S LAUNCH TEAM IN CANADA!

Next Matter is expanding in North America, and we’re looking for a Solution Engineer to play a pivotal role in our growth. You will be instrumental in implementing our No-Code Workflow Automation Platform with our top global account in Canada, while contributing to the success of our launch in the region.

ABOUT THE ROLE

As a Solution Engineer, you will work directly with enterprise clients, collaborating closely with our North American Client Service Lead and our Product and Engineering teams. You’ll be responsible for maximizing customer value, ensuring successful implementation, and driving adoption of our platform. As an early hire in Canada, you will also have a unique opportunity to influence our expansion strategy in the region.

KEY RESPONSIBILITIES

• Act as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices.
• Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues.
• Partner with the North American Client Service Lead to own the account’s roadmap, ensuring seamless implementation, project management, and adoption.
• Onboard and train Next Matter users, including workflow builders and end users.
• Deliver technical support to North American customers, including our top global account in Canada.
• Collaborate with European Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases.
• Contribute to Quarterly Business Reviews with key clients.