Solution Engineer - Turkish customers (Retail) at Phoenix Vusion Group

Istanbul, Marmara Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Engineering, Project Implementation, Requirement Gathering, Technical Coordination, Customer Satisfaction, Pre-sales Projects, Timeline Management, Cost Control, Configuration, Upgrades, Integration, Interpersonal Skills, Autonomy, Organization, Retail Knowledge, IT Infrastructure

Industry

Software Development

Description

Şirket Tanımı We innovate. We help communities thrive. Vusion has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together. İş Tanımı Reporting to the department responsible for implementing solutions for our customers, as a Solutions Engineer, you will act as the main point of contact for Turkish customers, gathering requirements, coordinating project implementation, and ensuring solutions are successfully deployed. You will bridge sales and technical teams, manage timelines and costs, and support configuration and upgrades to guarantee customer satisfaction. For retailers (Supermarkets, Pharmacies, Electronics stores, Gas stations ex. Carrefour), working closely with the sales teams in the area, present Vusion solutions and gather customer requirements. Assemble, lead, and unite teams around pre-sales projects to prepare for roll-outs for independent or medium-sized retailers. Monitor projects using shared tools, ensuring that deadlines are met and costs are controlled. Act as the single point of contact for customers (internal and external) for all operational issues — technical, integration, upgrade requests, and installations. Support the rest of the team in developing upgrades (templates, technical configurations) for all types of customers. Nitelikler 5–6 years of experience as Solutions Engineer, Implementation Project Manager, or in project management / IT (network, infrastructure, etc.) Fluency in Turkish is required; English proficiency (written and spoken) is essential. Knowledge of another European language would be a plus but not mandatory Interest in Retail, Artificial Intelligence, or Computer Vision, IoT industries Ability to use technical skills to manage projects, coordinate teams, and ensure customer satisfaction in a fast-growing international company Organized, autonome, and with excellent interpersonal skills - ready to take on responsibility and thrive in a dynamic, ambitious environment Ek Bilgiler We feel supported. You will too. Vusion is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: Pay: Competitive pay and benefits Schedule: A flexible, hybrid work schedule Career Growth: E-learning opportunities and workshops, and global mobility potential Not the right opportunity for you? Share this job with a friend or search all careers at vusion.com/careers/.

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Responsibilities

The Solutions Engineer will serve as the primary contact for Turkish customers, responsible for gathering requirements, coordinating solution implementation, and ensuring successful deployment. This role bridges sales and technical teams while managing project timelines, costs, and operational support for customers.