Solution Engineering IC4 at Microsoft

, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Artificial Intelligence, Sales, Service Solutions, Technical Demonstrations, Customer Engagement, C-Suite Relationships, Business Decision Makers, Technical Decision Makers, D365 Solutions, Proof of Concept, Workshops, Solution Design, Competitive Analysis, Partner Engagement, Industry Alignment, Technical Proof

Industry

Software Development

Description

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. Job Purpose - In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the Majors Growth segment for your assigned workload and a member of the sales team that consists of Digital Executive Sales (DES) Specialist, Customer Success Unit (CSU), partners and engineering to drive adoption of D365 solutions across Majors Growth segment. As an AI Business Process Sales and Service Solution Engineer (SE), you will own the technical win strategy and lead AI transformation engagements with Sales and Service domain expertise. You will support AI Business Process DES Specialists by engaging with and forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders to help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions. You will orchestrate and execute POCs, envision workshops, whiteboarding sessions, and conduct technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings. In this role, you will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting DES Specialists in addressing technical proof needs. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell to scale technical engagements—such as demos, whiteboarding sessions, and POCs, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. This role is flexible in that you can work [up to 100%] from home.

Responsibilities

You will own the technical win strategy and lead AI transformation engagements with Sales and Service domain expertise. Your role includes orchestrating POCs, conducting technical demonstrations, and supporting DES Specialists to increase Sales and Service revenues.