Solution Manager

at  PowerPlan Inc

Overview:
PowerPlan provides financial insight into how complex rules and regulations impact our customers’ business. Managed Services team empowers our customers to make credible decisions by developing strategic solutions for complex problems. We are looking for a Solution Manager who will work with our customers to help understand their business objectives, priorities, challenges and processes to develop solution recommendations. You will play a critical role in researching problems and delivering results for initiatives that are vital to the success of our customers.
In addition to driving results for Managed Services customers, this person will be responsible for developing a component of the Managed Services offerings or delivery model. A Solution Manager will define the business value for the component and ensure customer satisfaction is met through deliverables. The position requires attention to detail, strong time management, and account/project management to partner with customers for success.
Solution Managers will create and maintain trusted business partnerships and assist with internal PowerPlan initiatives. Contribution to the operational development of the program is an expectation of this position.

Responsibilities:

• Assigned Client Ownership: Develop and execute plans by creating a roadmap in alignment with clients’ definition of success. Host regular status calls with customers detailing what was completed and what are the next steps for future initiatives. Drive clients towards success to ensure renewals and ensuring all offerings of their Managed Services policy are delivered on. Serve as a liaison between PowerPlan and its Managed Services customers. Proactively work with the customer to design and implement solutions utilizing leading industry practices, deep functional knowledge, and an understanding of their technical architecture. Partner with Solution Engineering team to execute on customer’s initiatives. Typical assignments range from 5-8 accounts with limited oversight.
• Lead Advanced Sessions: Deliver subject matter expert sessions that include required Managed Services training webinars, client training, or conference lead sessions that demonstrate advanced competency in the area.
• Ownership of Developing the Managed Services Program: Define the business value of the component for the program and deliverables align with the business value. Identify opportunities to improve the component while ensuring customer satisfaction. Development opportunities consist of but not limited to customer training, business development, application change management, and standardizing outcome based offerings.

Qualifications:

• Assigned Client Ownership: Develop and execute plans by creating a roadmap in alignment with clients’ definition of success. Host regular status calls with customers detailing what was completed and what are the next steps for future initiatives. Drive clients towards success to ensure renewals and ensuring all offerings of their Managed Services policy are delivered on. Serve as a liaison between PowerPlan and its Managed Services customers. Proactively work with the customer to design and implement solutions utilizing leading industry practices, deep functional knowledge, and an understanding of their technical architecture. Partner with Solution Engineering team to execute on customer’s initiatives. Typical assignments range from 5-8 accounts with limited oversight.
• Lead Advanced Sessions: Deliver subject matter expert sessions that include required Managed Services training webinars, client training, or conference lead sessions that demonstrate advanced competency in the area.
• Ownership of Developing the Managed Services Program: Define the business value of the component for the program and deliverables align with the business value. Identify opportunities to improve the component while ensuring customer satisfaction. Development opportunities consist of but not limited to customer training, business development, application change management, and standardizing outcome based offerings