Your tasks

• Ensuring 2nd and 3rd level support for Salesforce and related pricing solutions
• Analysis, troubleshooting and resolution of incidents, problems and service requests
• Configuration and further development of the Salesforce platform according to the requirements of the specialist departments
• Support and optimization of sales, pricing, quotation and customer interaction processes
• Coordination of releases, tests and deployment activities
• Close collaboration with the specialist departments to analyze requirements and implement them in sustainable and scalable solutions.
• Ensuring stable operation of integrations, authentication services and connected technologies within the Salesforce ecosystem (e.g. SAP ERP, Identity Provider, Outlook services and mobile applications)
• Monitoring system performance and ensuring compliance with security and compliance requirements.
• Supporting the operation and continuous development of the PROS pricing platform and related processes
• Supporting global initiatives in the areas of Digital Sales, Pricing Excellence, CPQ and Customer Experience

Your profile 

• Successfully completed studies in computer science, business informatics or a comparable field of study
• At least 4 years of professional experience in Salesforce administration, application support, consulting, or solution ownership.
• Experience with PROS Pricing and/or PROS CPQ
• Solid knowledge of Salesforce Sales Cloud and Service Cloud, as well as the associated business processes.
• Experience with Salesforce platform technologies, especially integrations, Identity & Access Management (SSO, MFA, Identity Provider) and basic Salesforce development technologies (Apex, SOQL, Flows)
• Good knowledge of pricing, quote-to-cash, and customer engagement processes.
• Experience in the operation, support, and continuous improvement of enterprise applications in an international environment
• Strong analytical skills and high problem-solving competence
• Excellent communication skills and the ability to explain complex technical issues in an understandable way.
• Strong skills in stakeholder management and collaboration with diverse interest groups
• Excellent written and spoken English skills

Your tasks

• Ensuring 2nd and 3rd level support for Salesforce and related pricing solutions
• Analysis, troubleshooting and resolution of incidents, problems and service requests
• Configuration and further development of the Salesforce platform according to the requirements of the specialist departments
• Support and optimization of sales, pricing, quotation and customer interaction processes
• Coordination of releases, tests and deployment activities
• Close collaboration with the specialist departments to analyze requirements and implement them in sustainable and scalable solutions.
• Ensuring stable operation of integrations, authentication services and connected technologies within the Salesforce ecosystem (e.g. SAP ERP, Identity Provider, Outlook services and mobile applications)
• Monitoring system performance and ensuring compliance with security and compliance requirements.
• Supporting the operation and continuous development of the PROS pricing platform and related processes
• Supporting global initiatives in the areas of Digital Sales, Pricing Excellence, CPQ and Customer Experience

Your profile 

• Successfully completed studies in computer science, business informatics or a comparable field of study
• At least 4 years of professional experience in Salesforce administration, application support, consulting, or solution ownership.
• Experience with PROS Pricing and/or PROS CPQ
• Solid knowledge of Salesforce Sales Cloud and Service Cloud, as well as the associated business processes.
• Experience with Salesforce platform technologies, especially integrations, Identity & Access Management (SSO, MFA, Identity Provider) and basic Salesforce development technologies (Apex, SOQL, Flows)
• Good knowledge of pricing, quote-to-cash, and customer engagement processes.
• Experience in the operation, support, and continuous improvement of enterprise applications in an international environment
• Strong analytical skills and high problem-solving competence
• Excellent communication skills and the ability to explain complex technical issues in an understandable way.
• Strong skills in stakeholder management and collaboration with diverse interest groups
• Excellent written and spoken English skills