Solution Sales Specialists - AI Business Solution & Business Process at Microsoft

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Excellence, Collaboration, Digital Transformation, Customer Engagement, Technical Readiness, ERP, CRM, Generative AI, Microsoft Dynamics 365, Power Platform, Cloud Solutions, Stakeholder Management, Problem Solving, Market Research, Account Management, Business Development

Industry

Software Development

Description

Overview At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The AI Business Solutions division of the SME&C department’s Corporate segment (focused on small and medium-sized enterprises) is building a digital-first organization in collaboration with partners, led globally, with the aim of empowering customers through Microsoft’s cloud solutions centered on generative AI technology. SME&C is one of the fastest-growing customer segments and a key contributor to Microsoft’s growth. As a Solution Sales Specialist for Dynamics 365, Power Platform, and Copilot solutions, you will support customers in identifying and achieving their business goals through digital engagement and collaboration with partners. You will work closely with account teams and technical specialists to deliver value through Microsoft’s cloud solutions, helping customers accelerate their digital transformation journey. This role offers opportunities to develop solution sales skills, deepen knowledge of Microsoft’s generative AI solutions, and collaborate across teams. Flexibility is provided, with up to 50% remote work possible. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a culture of inclusion based on respect, integrity, and accountability, where everyone can thrive. Responsibilities Sales Excellence Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities. Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation. Participates in rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory. Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team. Sales Execution Identifies customer business needs and technical readiness; collaborates with internal teams, partners, and services to propose prioritized solutions that align with customers' needs; leverages the value propositions to communicate business impact of proposed solutions. Implements strategies to help accelerate the closing of deals in collaboration with other team members; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure. Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry; has a fundamental understanding of customers' business to initiate conversations with customers on digital transformation in a single solution area, in collaboration with partners and services; shares learning on digital transformation through seminars, workshops, Webinars, and direct engagement. Develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are; participates with account teams (e.g., Account Executives) in communication with business or subject matter decision makers at the customer's/partner's business. Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders. Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed. Scaling and Collaboration Applies the orchestration model to support deal closure by identifying and aligning internal stakeholders and leveraging relationships with partners. Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell products, solutions and services; identifies new partners by researching and discussing with partners on customer scenarios; develops joint proposals and consumption plans with partners; implements partner strategies to scale the business. Technical Expertise Researches competitor products, solutions, and/or services and collaborates with the "compete" global black belts (GBBs) to implement strategies to position Microsoft against competitors in customer communication. Qualifications Required/Minimum Qualifications 3+ years of corporate sales/account management experience in the business applications domain Native-level Japanese proficiency Additional or Preferred Qualifications 2+ years of sales experience in ERP/CRM domainSales experience in generative AI domain Depending on the role, you may receive allowances and other compensation. For more information on other allowances and salaries, please see: https://careers.microsoft.com/v2/global/en/us-corporate-pay.html Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, nationality, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Solution Sales Specialist will manage the end-to-end business of the assigned territory, collaborating with partners and internal teams to drive sales and customer satisfaction. They will identify customer needs, propose solutions, and implement strategies to accelerate deal closures.