Solution Specialist , AP at Faria Education Group

, , China -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Client Onboarding, Technical Support, Account Management, Client Training, English Communication, Presentation Skills, Problem Solving, Implementation, Client Retention

Industry

Education

Description

Description We are looking for an energetic, persistent go-getter with at least 2 years of prior customer support experience to join our team as a Solution Specialist. Our service commitment to schools encompasses global 24-hour telephone & e-mail support Monday through Friday, with occasional weekend coverage, online and onsite training, and hosting annual conferences. This specialist will be responsible for managing mutual clients in China for both AssessPrep and ManageBac+ during China Support Hours. What you’ll learn in the first 30–45 days Product knowledge, the hows and whys of using AsseaaPrep and ManageBac+ The nuts and bolts of products as a SaaS business The role of support and why good customer experiences matter The context and workflows of mainland China schools, and how to best support them Key Responsibilities Sales & Client Experience (30%) Pre-sales, Post-sales, and Client Retention activities. Implementation (20%) Client Onboarding and Enablement. Support (50%) Management of support tickets and communication via calls. Client training sessions. Producing resources both for internal and external use What success looks like Understand Faria and AssessPrep context, products, clients, and tools Functional understanding of ManageBac+ and AssessPrep Handling tickets and client interactions with oversight Independently manage assigned accounts and support queues Requirements Does this describe you? Excellent verbal and written English communication skills High-energy and outgoing Fast learner, problem solver Detail-oriented, follows things through to completion, dependable Clear and engaging presentation skills 1-2 years of experience in customer or technical support, implementation, customer success or account management, train the trainer Interest/experience in EdTech and desire to make life better for students and schools Eagerness, competitive attitude, & ambition to achieve Anticipate 10% travel, though it may be more or less depending on personal preference or regional needs; therefore, we ask all Faria Education Group employees to maintain a valid passport. DISCRIMINATION DECLARATION All qualified applicants will be considered for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Please note: Only shortlisted candidates will be contacted due to a high volume of applicants. Benefits Competitive salary, plus eligible for sales team variable compensation plan. Monthly Health & Wellness Allowance. Office lunch & team socials. Professional Development Budget. Regular performance reviews ABOUT FARIA EDUCATION GROUP At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services. We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools. Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses. https://www.faria.org/careers

Responsibilities

The role involves managing mutual clients in China by handling support tickets, conducting client training, and overseeing onboarding. Additionally, the specialist performs pre-sales and post-sales activities to ensure client retention and enablement.