WE SPEAK SAFETY AND EFFICIENCY:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.
Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.
With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

DOCUMENTATION & KNOWLEDGE MANAGEMENT

• Develop detailed technical documentation, runbooks, and troubleshooting guides.
• Mentor and train L1 and L2 teams to strengthen their technical capabilities.
• Maintain a knowledge base of known issues and best practices.

QUALIFICATIONS

• 5+ years in technical support, solution engineering, or SaaS platform administration.
• Proficiency in API troubleshooting, scripting, Python, JavaScript, and database querying.
• Experience with monitoring, logging, and incident management tools.
• Excellent communication skills with the ability to explain complex issues to both technical and non-technical audiences.
• Bonus points for individuals with experience working with Android and iOS Client Library SDKs and/or Databricks.

ABOUT THE ROLE

The Solution Specialist serves as the highest tier of technical expertise within the customer support and solution delivery ecosystem. This role bridges advanced troubleshooting, solution engineering, and strategic technical advisory to ensure the optimal performance, stability, and adoption of our SaaS solutions. Working closely with Product, Engineering, and Customer Success teams, the Support Engineer plays a critical role in both resolving complex issues and shaping future product improvements.