READY TO MAKE AN IMPACT? JOIN XAIT!

Are you Xaited to be part of a forward-thinking SaaS company that’s redefining the way businesses work together? Xait is growing fast, and we’re looking for a talented and driven Solution Specialist to join our vibrant team.
This is your opportunity to become an expert in Xait’s solutions, providing exceptional service and technical support to both clients and internal teams. You’ll manage support tickets, troubleshoot issues, and ensure smooth onboarding for new users. As the bridge between customers and development, you’ll help refine our products by sharing valuable insights.
You’ll also contribute to training, documentation, and best practices while supporting Sales and Customer Success in their pre- and post-sales efforts. With comprehensive training, you’ll develop the skills to guide clients and empower businesses with innovative solutions.

POSITION OVERVIEW:

Location: Stavanger, Norway.
In April 2025, Xait will be moving into our brand-new office in the heart of Stavanger city center!
Reports to: Head of Service & Delivery, XaitPorter.

WHO WE ARE LOOKING FOR?

• You speak and write Norwegian and English fluently.
• Experience with XaitPorter and/or SaaS is an advantage, but not required.
• You have a bachelor degree in a relevant field (preferably Business & Administration, Education, Graphic Design, IT or similar). Relevant experience may compensate for lack of formal education.
• You are outgoing and comfortable in a customer-facing role—whether presenting, training, or leading discussions.
• You are self-motivated and thrive working both independently and collaboratively with teams.

As a Solution Specialist, you will play a key role in supporting our customers and ensuring they get the most out of our software. Your responsibilities include:

• To ensure that Xait adheres to applicable legislation and procedures within relevant functional areas, to demonstrate a high level of integrity and professionalism, and to work collaboratively and effectively within all levels of the organization.
• To provide professional customer service and support for the Xait’s software applications as well as other possible Support topics for external and internal users.
• To develop and maintain excellent application support documentation, conduct software error testing, track support tickets and client communication, support new and existing clients, provide on-boarding support, escalate within SOPs, support internal product support requests, and contribute to the shared support knowledge base.
• Represent users of Xait solution(s) by becoming an expert and specialist in as many aspects of the solution(s) as possible.
• To provide customer support through phone consultation or service platforms (JIRA, Zendesk, Monday.com) on a daily basis.
• Help maintain and further develop best practices for support and training.
• Support Sales and Customer Success in their pre- and post- sales efforts.
• Help with bridging the communication gap between customers and development.
• Provide customer consultancy and training, through online and onsite sessions. Domestic and international travel as required.
• Handle support tickets as 1st or 2nd line of defense, depending on the process.
• Assist with QA efforts on Xait Solutions.