Solution Support Engineer – Joint Command and Control (C2) at NATO

The Hague, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solution Architecture, Requirements Definition, Systems Development Management, Network Design, Application Support, Release And Deployment, Troubleshooting, Log Analysis, Cloud Platforms, APIs, Integration Techniques, Customer Facing Role, Command-And-Control Concepts, Security Assurance, Interoperability Implementation

Industry

IT Services and IT Consulting

Description

Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: At the NCIA Command and Control (C2) Centre, we’re delivering secure, innovative, coherent, cost effective and interoperable communications and information systems solutions to enable command & control of NATO forces, where and when required. You will be joining our small but ambitious team of friendly and supportive colleagues at Enablement and Logistics, designing scalable, secure and high-performance systems that meet the operational needs of the NATO community. Based in The Hague, Netherlands - we are now seeking to appoint a Solution Support Engineer - Joint Command and Control (C2) to join the Joint Command and Control domain within the NCIA Command and Control (C2) Centre. Solution Support Engineers are responsible for providing technical assistance and support to clients and internal teams in the implementation and maintenance of software solutions. This role involves troubleshooting and resolving technical issues, assisting with product configurations, and ensuring that solutions are functioning optimally. Solution Support Engineers collaborate closely with customers to understand their needs, provide guidance on best practices, and help solve problems related to system performance, integrations, and customization. Additionally, they may work with development and product teams to escalate complex issues and contribute to the continuous improvement of the solution. This is an exciting opportunity to support current and future NATO software solutions for Joint Command and Control capabilities. More specifically in Joint Targeting, Joint Fires, Joint Tactical Chat areas. The main objective is to ensure and improve reliability, resiliency and effectiveness of the software solutions, as well as providing essential support and service to the NATO operational community. Your responsibilities will include: Solution architecture Requirements definition and management Systems development management Network design Application support Release and deployment For a full list of duties, please review the job description on the NCI Agency career site by clicking here: Solution Support Engineer – Joint Command and Control (C2) **internally this position is titled Solution Support Engineer. We are a collaborative, growth-oriented team looking for sharp minds who can connect business goals with cutting-edge technical solutions. About you: The valuable knowledge and experience that you bring to this role are: A minimum requirement of a Bachelor’s degree at a nationally recognised/certified university in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post. Experience with diagnosing and resolving technical issues related to software, hardware, and integrations. Proficiency in debugging, log analysis, and identifying root causes of problems. Experience with cloud platforms (e.g.: AWS, Azure, Google Cloud) Knowledge of APIs and basic integration techniques. Ability to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process. Experience in a customer-facing role, such as technical support, customer service, or help desk. Desirable Experience: Understanding of military (functional) business processes and experience in working with military operational personnel; Experience of Command-and-Control concepts, processes and tools; Knowledge of security assurance requirements for military information systems; Experience with application software interoperability implementation, validation, verification, and accreditation; Prior experience of working in an international environment comprising both military and civilian elements; What we offer: Truly meaningful work supporting the safety of over a billion NATO citizens within the world’s most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Inclusive workplace that embraces diversity, equality, and personal wellbeing; Access to private health insurance, an on-site gym, restaurant; Development programs such as professional training, wellbeing, and more; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; To learn more about NCI Agency and our work, please visit our website. The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site.

Responsibilities

The Solution Support Engineer is responsible for providing technical assistance and support for the implementation and maintenance of software solutions, focusing on ensuring and improving the reliability, resiliency, and effectiveness of Joint Command and Control software capabilities. Key duties include solution architecture, requirements management, systems development management, network design, application support, and managing releases and deployments.