Solutions Advisor, Legal Operations at GC AI

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Legal operations, AI prompting, Workflow optimization, Legal metrics, Process standardization, Customer support, Technical implementation, Training and workshops, Data-driven insights, Legal technology, Prompt engineering, Client relationship management, Communication, Strategic problem solving, Project management

Industry

technology;Information and Internet

Description

LOCATION We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays. OUR SOLUTIONS ORGANIZATION The Solutions Org is the strategic bridge between our technology and our customers. We are hiring across three dedicated tracks (all of which include teaching our Academy classes). Please indicate your preferred track when applying: * Go to Market: This team partners directly with the sales organization to drive revenue by demonstrating GC AI’s value in complex, high-stakes environments. You will serve as a subject matter expert on pitches across all client segments, tailoring and providing product demonstrations to specific legal workflows and prospect needs. * Forward Deployed: This team focuses on the long-term lifecycle of the customer, driving retention, high-touch product adoption, and consultative workflow design. You will own implementation and ongoing technical/strategic customer support, handling consultative problem solving like custom prompt engineering, playbook creation, and workflow optimization. * Academy: This team owns the educational engine of GC AI, creating industry-leading Legal AI content and managing the logistics of our instructional offerings. You will act as a dedicated owner of all Academy course content, building new classes and refining existing materials to ensure content scales alongside product releases. WHY WE NEED YOU At GC AI, we're redefining how legal teams work with the power of AI. As a Solutions Professional, you'll be at the forefront of this transformation — blending your legal expertise or legal operations background with cutting-edge AI to help customers unlock entirely new ways of working. In this role, you'll draft powerful AI prompts, partner directly with customers to solve their most pressing workflow challenges, and teach courses that inspire and equip legal professionals to embrace AI in their practice. Your impact will be direct and measurable: driving adoption, shaping product direction, and building the skills and confidence of our users. This is a unique opportunity to help define the role of AI in law, working at a fast-moving startup with clear product-market fit, a world-class team, and customers who say they can't imagine their lives without GC AI. WHAT YOU'LL DO * Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains. * Draft high-impact AI prompts that solve real-world legal problems and demonstrate value across industries and practice areas. * Curate a library of sample prompts and outputs to showcase the versatility of GC AI to both prospects and customers. * Partner with in-house legal teams to deeply understand their workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions. * Act as the Voice of the Customer by sharing insights with Product, ensuring features evolve to meet real-world legal needs. * Lead prompting workshops and training sessions to boost customer adoption and confidence in using AI effectively. * Position GC AI as the trusted legal AI partner by bringing credibility, expertise, and empathy to every interaction. REQUIRED EXPERIENCE * 4+ years of in-house work experience. JDs with legal operations experience strongly preferred, though non-JD candidates with a deep understanding of in-house legal operations processes will be considered. * Strong background in legal metrics and process optimization — experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements. * A genuine passion for AI — you already use it and love experimenting with it * Proven ability to learn quickly, think critically, and apply knowledge creatively * Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software). * Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities. * Strong written and verbal communication, with the ability to explain complex ideas clearly. NICE TO HAVE * Experience designing or teaching training programs, workshops, or courses. WHAT WE OFFER GROWTH & IMPACT * Shape the future of a rapidly growing startup * Direct collaboration with founding team * Real influence on company strategy and direction * A voice that matters - your ideas will be heard and implemented ENVIRONMENT & BENEFITS * Competitive salary, equity and healthcare * We’re a hybrid company — many roles are remote-friendly, while some teams require meeting in person a couple of days a week in the Bay Area office. * High-energy, joyful team environment CAREER DEVELOPMENT * Mentorship and learning opportunities * Clear path for growth in an expanding company * Exposure to cutting-edge technologies and practices * Freedom to innovate and own crucial systems

Responsibilities

You will partner with customers to design AI-powered legal workflows and provide subject matter expertise to drive product adoption. Additionally, you will lead training sessions and create educational content to help legal professionals effectively utilize AI tools.