EDUCATION:

• Bachelor’s Degree in Computer Science, MIS, or a related field preferred

EXPERIENCE:

• 2 3 years of experience in application support and database management
• Hands-on experience administrating Crunchtime for F&B procurement is strongly preferred
• Familiarity with SOX compliance and risk management practices is a plus

TECHNICAL SKILLS:

• Working knowledge of SQL (Oracle and SQL Server)
• Proficiency in Excel, SharePoint, Project, and PowerPoint
• Experience with Agile methodologies is preferred
• Oracle EBS experience is a plus

OTHER SKILLS:

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong interpersonal skills with a collaborative mindset

ABOUT THE ROLE:

We’re looking for a detail-oriented Solutions Analyst to support and maintain Supply Chain application databases for multiple cruise line brands. This is a unique opportunity to gain exposure to key spend areas including IT, Food & Beverage, Hotel, Medical, Entertainment, and Retail across a diverse global portfolio.
This role focuses on the smooth operation, maintenance, and optimization of our inventory management system (Crunchtime), supporting both shoreside operations and shipboard material tracking.

KEY RESPONSIBILITIES:

• Maintain and support the Supply Chain application database (Crunchtime) for shore-based operations
• Troubleshoot and resolve system issues with internal support groups and external vendors
• Coordinate minor system patches, updates, and bug fixes with IT and application providers
• Oversee inventory transaction processing for shipboard materials
• Ensure accurate and timely financial postings related to warehouse locations
• Analyze data for consistency, accuracy, and alignment with business goals
• Identify and support improvements to application functionality and workflow processes
• Assist in testing system upgrades and process enhancements
• Support end-users by coordinating training, resolving inquiries, and documenting procedures
• Generate reports to track usage, performance, and user feedback

ESSENTIAL FUNCTIONS (% OF TIME):

• Application Support & Maintenance 50%
• System Integration & Implementation 20%
• User Training & Support 15%
• Documentation & Reporting 15%