JOB DESCRIPTION & SUMMARY

Kia Ora,
Feel empowered at PwC. Our flexible ways of working and adoption of new technologies enable our people to work and live their best. Join us and embrace the exciting intersection of technology and talent.

NGĀ PŪKENGA KEI A KOE / SKILLS AND EXPERIENCE

To be successful in this role, you bring:

• 5+ years’ experience in a CRM and/or ERP-related role - either as an end user, implementer, systems admin or technical support
• A background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platforms
• Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement support
• Excellent follow-through, documentation, and stakeholder engagement skills in a service-focused environment
• Bonus: Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycle

TRAVEL REQUIREMENTS

Not Specified

NGĀ KŌRERO MO TĒNEI TŪRANGA / ABOUT THE ROLE

Join our Internal Firm Services team in Technology Solutions, where we manage and continuously improve the internal systems and business platforms that underpin PwC’s operations. Based in Tāmaki Makaurau / Auckland, this is a permanent, business-as-usual role that supports the day-to-day performance and stability of PwC’s most critical platforms - including the customised Salesforce and Oracle Fusion Cloud solutions that support our client engagement journey.

In this role, your responsibilities include:

• Owning the operational health of CRM, ERP and related systems, providing specialised support to end users and responding to escalated issues and bugs
• Partnering with Marketing, Sales, Risk, and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflows
• Investigating incidents, following up proactively and driving service improvements where needed
• Translating user pain points into system enhancements or backlog items for continuous improvement
• Building strong relationships with internal users, vendors and support teams to improve experiences

To be successful in this role, you bring:

• 5+ years’ experience in a CRM and/or ERP-related role - either as an end user, implementer, systems admin or technical support
• A background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platforms
• Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement support
• Excellent follow-through, documentation, and stakeholder engagement skills in a service-focused environment
• Bonus: Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycl