WHO WE ARE

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

QUALIFICATIONS

• 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
• Strong understanding of Amazon Connect, AWS services, and cloud contact center technologies
• Experience with CRM systems, omnichannel customer engagement platforms, and contact center operations
• Excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences
• Proven track record of designing and implementing large-scale cloud solutions
• Strong analytical and problem-solving skills with attention to detail
• Bachelor’s degree in Computer Science, Information Technology, or related field

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging Amazon Connect and Local Measure’s Engage platform capabilities to meet customer requirements
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments
• Stay current with Amazon Connect features, Local Measure product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers
• Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.