WHO WE ARE:

Excelacom has a global presence in the consulting and technology solutions industry with a focus on Communications and Media providers. We collaborate with our clients to solve their complex business, technology and operational challenges through a combination of consulting expertise and telecom-focused solutions and products. Excelacom provides extensive experience in product development, IT consulting, telecom-focused software and managed services, as well as strategic management and thought leadership to steer our clients towards a successful business and technology transformation.
At Excelacom, we recognize that our most valuable asset is our people. We strive to create an environment where our employees can contribute their unique perspectives and grow individually and collectively. Our diverse and inclusive culture empowers our people to embrace their ideas and transform them into innovative solutions.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree, preferably in Computer Science or related field
• Prior consulting experience –in an agile environment – with a leading strategy firm, consulting practice, or consulting technology firm
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)
• Highly collaborative, team-oriented with strong stakeholder management skills
• Ability to lead project working groups and possesses strong facilitation and data gathering skills
• Strong verbal and written communication skills with the ability to interact with technical and non-technical personnel
• 10+ years in enterprise architecture or solution design in Telecom OSS/BSS or Field Services domain
• Proven experience implementing at least one major field service solution at scale
• Knowledge of workforce optimization algorithms, skills-based routing, real-time dispatch
• Hands-on familiarity with telecom service order flow, network activation dependencies, and inventory assignment

PREFERRED QUALIFICATIONS:

• Prior experience in Telecommunications, Media, or Cable is highly preferred
• Past success in generating new business with existing clients
• Good time management skills

You may work on various projects throughout your career with Excelacom. The roles and responsibilities noted below pertain to the specific role listed above.

• Decompose key business problems to identify value areas and structure and implement complex technology solutions for the client.
• Create innovative and differentiated offerings, staying relevant and in sync with market demand and technology evolution.
• Deliver advisory services to Senior Management and above in support of technology-enabled business changes.
• Manage and Deliver technology projects including application development, integration, data migration, testing, etc. for IT organizations.
• Meet with client staff on a daily basis to understand key issues with how they operate today and identify opportunities for improvement in their operations and technology landscape.
• Leveraging Excelacom’s domestic and international assets and expertise to bring new ideas to clients.
• Supporting the development of improved capabilities in clients across business processes, people and technology.
• Developing business cases and implementation roadmaps to support investment decisions.
• Providing project management and change management support on large- or small-scale transformation projects.
• Identify and qualify additional business opportunities
• Prepare solutions and proposals and present to clients
• Lead end-to-end architecture and roadmap for Field Services & Dispatch systems
• Evaluate and recommend COTS platforms (e.g., Salesforce Field Service, ClickSoftware, Oracle Field Service Cloud, ServiceMax, etc.)
• Define integration strategy with CRM, Order Management, Inventory, and Trouble Ticketing systems
• Establish architectural principles for:
• Real-time dispatch
• Dynamic appointment booking
• Workforce scheduling & optimization
• GPS & route tracking
• Mobile technician apps
• Partner with Operations and IT to capture workflows across provisioning, repairs, preventive maintenance
• Ensure architecture supports SLA tracking, work order lifecycle, technician capacity planning
• Recommend best practices for technician enablement (e.g., guided flows, parts lookup, photo capture, digital sign-off)
• Contribute to vendor RFPs and proof-of-concepts with scoring criteria and evaluation frameworks
• Design for scalability across consumer and enterprise business segments, including fiber, broadband, IoT deployments
• Identify architecture gaps in current state and propose phased evolution
• Address security, offline sync, and compliance (e.g., GDPR, FCC, SOC2)