DESCRIPTION

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.
We are seeking a dynamic and technically proficient Head of Insights to lead the day-to-day operations of our new Research, and Insight practice area. This role is pivotal to ensuring the delivery of high-quality insights projects for both internal agency needs and external clients. The successful candidate will bring a robust technical background, managerial expertise, and a passion for driving innovation and efficiency in research and data analysis.

SKILLS, KNOWLEDGE AND EXPERTISE

• 4+ years of broad technical experience in website development technologies
• Deep technical experience with at least one of the following:
• WordPress
• HubSpot CMS
• Advanced front-end web development
• Drupal
• Adobe Experience Manager
• Sitecore
• Marketing automation tools
• Ability to learn new technologies and systems quickly
• Clearly communicate technical concepts for non-technical audiences
• Clearly communicate technical issues to developers with screenshots, requirements, specifications, and documentation
• Able to take vague and incomplete direction from clients and translate that into actionable plans for development and client review
• Comfortable using cloud infrastructure such as AWS and Azure
• Familiarity with website hosting requirements and options

BONUS CAPABILITIES (NICE-TO-HAVE)

• Experience with evaluating and implementing websites for security best practices
• Experience with website consent management such as OneTrust
• Experience in agile methodologies and project management
• Experience with eCommerce platforms and integrations
• Experience with website analytics and reporting, such as Google Analytics, Google Tag Manager, and Adobe Analytics
• Experience with data integration and API management
• Experience with DevOps infrastructure and processes

New Business / Pre-Sales (15%)

• Collaborate with account manager, project manager, and development team on estimates and scopes of work

• Align proposed technology solutions with business and IT requirements

  Project Delivery (65%)

• Meet with clients for status updates, live demos, collecting requirements and feedback, and answering questions

• Provide technical leadership to the development, implementation, and testing of business solutions, integrating legacy and new technologies
• Assist with the creation of functional documentation
• Assist with the creation of technical documentation
• Analyze the needs of large systems and break them down into smaller manageable parts
• Plan and design the structure of technology systems in collaboration with the client
• Create website launch plans on internal and client infrastructure
• Assist in managing Cloud infrastructure

• Assist in managing DNS and SMTP settings

  Post-Launch Support (20%)

• Assist internal and client teams with issues such as website availability, page errors, security concerns, certificate expiration, etc.

• Handle website support issues and emergencies during US business hours
• Coordinate with the global development and support teams (night meetings or online chats roughly once per week)