SKILLS AND QUALIFICATIONS

• 2+ years of experience in a technical solutions, pre-sales engineering, or API integration role.
• Strong expertise in RESTful APIs and web services, including hands-on coding and automation (e.g., ETLs for data ingestion, transformation techniques, delta systems, and export)
• Solid experience in authentication mechanisms (OAuth, API keys) and data formats (JSON, XML).
• Proficiency in SQL for complex queries (joins, aggregations, subqueries) and data format validation.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work between Solutions Consulting, Product, and Engineering teams.
• Experience with enterprise customers and complex organizations.
• Languages: English

PREFERRED QUALIFICATIONS:

• Tools & Processes: Experience with API testing tools, version control (e.g., Git), and CI/CD.
• Enterprise Software: Familiarity with CRM, ERP, and SaaS/B2B environments.
• Cloud & Data: Exposure to cloud platforms (e.g., AWS), ETL pipelines, data wrangling (Python/Pandas, SQL), and database design.
• Optimization & Monitoring: Knowledge of API security, rate limits, performance optimization, and monitoring tools (e.g., Postman, CloudWatch).
• Documentation & Visualization: Ability to design API workflows and data pipelines with clear diagrams (Lucidchart, draw.io) and experience with project management tools (JIRA, Confluence).
• Product Thinking: Understanding how technical solutions align with business goals.
• Experience working in a SaaS, B2B, or enterprise-focused company is a plus.
• Speaking French and/or Italian is a plus.
  We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you’re excited about this opportunity but don’t meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

ABOUT THE ROLE

We are looking for someone with a deep understanding of API integrations, automation, and enterprise workflows. This role is specifically focused on designing and supporting complex API-driven integrations, primarily for our enterprise customers. This role requires hands-on problem-solving, the ability to develop automation scripts or API workflows (e.g., ETL flows), and in-depth API expertise to support both internal teams and external partners in executing seamless integrations.

WHAT YOU WILL DO

• Work directly with enterprise customers to understand their technical needs, document requirements in SOWs, and provide guidance on integrating our system with theirs.
• Plan and outline integration workflows to define each use case and possible scenarios
• Lead and manage API integrations, proactively anticipating and troubleshooting technical issues and ensuring a smooth onboarding experience for customers.
• Collaborate with Solutions Consultants and internal technical teams by coaching on technical communication with customers and translating business requirements into actionable solutions.
• Build automation scripts or lightweight integrations (e.g., ETLs, CRON jobs) to facilitate API connectivity where needed, synchronizing with our development team to do so.