JOB DESCRIPTION:

Constituents of the City of Atlanta regularly engage the city government to report issues and request city services. The city utilizes a Customer Relationship Management (CRM) system to capture, track, and respond to citizens’ issues and requests. City of Atlanta recently implemented a new CRM solution from Microsoft Dynamics 365 and is seeking a Solutions Architect to support the application.
As a Microsoft Dynamics Solutions Architect, you will be responsible for designing, implementing, and maintaining Microsoft Dynamics solutions to meet the business needs of customers. You will play a critical role in translating business requirements into technical solutions and ensuring the successful deployment of Dynamics 365 applications. This role requires a deep understanding of Microsoft Dynamics 365, along with strong analytical, problem-solving, and communication skills.

REQUIRED SKILLS:

• Deep expertise in Microsoft Dynamics 365 customization and configuration
• Strong command of Microsoft Power Platform (PowerApps, Power BI, Power Automate)
• Proficiency in Azure services, .NET, C#, JavaScript, and SQL
• Familiarity with data migration methods and tools
• Excellent communication, time management, and interpersonal skills
• Strong analytical thinking and problem-solving capabilities

EDUCATION:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field

EXPERIENCE:

• Minimum 5 years of experience implementing and customizing Microsoft Dynamics 365 solutions
• Proven success leading end-to-end Dynamics 365 projects
• Experience across multiple Dynamics 365 modules such as Customer Service, Sales, Marketing, Finance, or Operations

Solution Design and Architecture

• Collaborate with business stakeholders to gather and translate requirements into technical specifications
• Design scalable, secure, and efficient solutions using Microsoft Dynamics 365
• Develop architecture diagrams, data models, and integration strategies

Implementation and Customization

• Configure, tune, and optimize Dynamics 365 applications
• Develop custom plugins, workflows, scripts, and integrations
• Ensure smooth integration with other enterprise systems

Project Management

• Oversee project timelines, deliverables, and resources for CRM initiatives
• Provide project updates, risk assessments, and mitigation strategies to stakeholders
• Conduct solution testing, user training, and post-deployment support

Technical Leadership

• Provide mentorship and technical guidance to team members and developers
• Advocate for Microsoft and CRM best practices in solution architecture
• Stay current with Dynamics 365 and Power Platform enhancements and tools

Client Engagement

• Serve as the primary technical point of contact for internal stakeholders
• Lead workshops, demos, and presentations on CRM capabilities
• Build strong client relationships and ensure satisfaction through solution alignment