G’day!
We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.

WHY IS SERVICEROCKET THE PLACE FOR YOU

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We’re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
  Visit our website to learn more and become a part of our Rocketeer Nation.
  We are looking for a Solution Architect to join us as a key member of our organization. You will be focused on driving customer acquisition and satisfaction. You ideally have experience in providing exceptional pre-sales support, conducting engaging product demonstrations, and partnering with the sales team to develop winning strategies.

• Build strong customer relationships through onsite and remote interactions, providing technical expertise during pre-sales.
• Conduct product demonstrations, address inquiries, and articulate ServiceRocket’s value proposition.
• Partner with the sales team to develop and execute sales strategies.
• Identify opportunities for ServiceRocket solutions, contribute to sales plans, and participate in proposal creation.
• Lead proof-of-concept (POC) or proof-of-value (POV) initiatives, design workshops, and offer technical guidance for RFPs.
• Maintain a deep understanding of ServiceRocket’s and partner technologies.
• Contribute to the development of pre-built templates, webinars, and demonstrations.
• Participate in roadmap creation and prototyping app innovations.
• Work cross-functionally with product development, sales, and marketing teams to address customer feedback and drive improvements.
• Stay updated on industry trends and leverage this knowledge to develop opportunity strategies.
• Represent customer needs and feedback to internal teams, contributing to account and sales planning.
• Develop and maintain clear and accurate documentation.
• Share expertise through internal and external channels (webinars, workshops, blogs).
• Solve complex technical customer issues and propose innovative solutions
• Mentor team members and foster a culture of continuous learning.