This is a senior post-sales role for someone who lives at the intersection of cloud-native infrastructure and emerging AI workloads. You'll own a small portfolio of strategic accounts and guide them through some of the most complex production challenges in the market right now - LLM gateways, agent-to-agent communication, securing model traffic at scale.

What you'll be doing:→ Serving as the primary technical relationship for a portfolio of strategic enterprise accounts→ Leading end-to-end technical issue resolution, including hands-on troubleshooting and escalations with Engineering→ Guiding customers through AI and agentic use cases built on a cloud-native, service mesh-based stack→ Consulting on architectural best practices, performance tuning, and operational excellence→ Running tailored workshops and enablement sessions to build customer self-sufficiency→ Acting as the voice of the customer internally - feeding real production feedback into Product and Engineering

• What we're looking for:→ 5+ years in a customer-facing technical role (SA, CSE, SRE, or similar)→ Deep hands-on experience with Kubernetes, service mesh technologies, and API gateways/proxies→ 1+ years with AI/ML technologies - LLMs, agentic frameworks, or AI infrastructure→ A track record of owning technical relationships with large enterprise customers post-sale→ Strong communicator across the full spectrum - platform engineers to C-suite→ Comfortable scripting in Go, Python, or Bash