WE’RE HERE TO RID THE WORLD OF BAD SHOPPING EXPERIENCES.

It’s a bold aim, and one that needs both a dynamic team and a very different way of working.
That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.
Our people are all stewards of the business, helping us to win through care, commitment and conviction – and in return we open up a whole new world of flexibility around where, when and how you work.
It’s an exciting time to be part of Amplience. We have new leadership, new goals and new opportunities. So let’s find out where you fit in…

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven ability to manage multiple concurrent projects across a portfolio of customers, ensuring successful delivery and adoption.
• Excellent stakeholder management and influencing skills, with the ability to engage and build trust with decision-makers up to the Executive level in enterprise organisations.
• Deep understanding of retail and e-commerce business models, industry challenges, and key business drivers, enabling strategic guidance for customers.
• Strong knowledge of e-commerce operations and technologies, including platforms, integrations, and industry best practices across retailers of all sizes.
• Proven track record in consultative customer engagement, guiding organisations through digital transformation, platform adoption, and optimisation strategies.
• Ability to stay ahead of emerging technologies and industry trends, particularly in retail, e-commerce, and digital content management.
• Exceptional relationship-building skills, fostering long-term partnerships with both customers and internal teams (Customer Success, Sales, Product and Operations
• Demonstrated expertise in customer expectation management, ensuring high satisfaction through proactive communication and issue resolution.
• Ability to identify expansion opportunities, recognising when customers can benefit from additional solutions, features, or services.
• Strong organisational and problem-solving skills, with the ability to anticipate challenges, manage risks, and drive project success.
• Willingness to travel up to 10% regionally and nationally for work-related events, customer meetings, and workshops.

AND IF YOU’RE STILL WONDERING WHAT WE ACTUALLY DO…

Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Liberty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fuelling truly personalized and connected experiences.

KEY RESPONSIBILITIES

• Own the end-to-end customer onboarding experience, ensuring seamless delivery, tracking, and proactive management of implementation timelines and milestones.
• Manage ad-hoc consultative projects, providing strategic recommendations and best practices tailored to customer needs.
• Serve as a trusted advisor to customers, leading their delivery teams and system integrators to ensure a best-practice implementation through hands-on guidance, live delivery sessions, workshops, and targeted training.
• Facilitate a structured onboarding journey, including formal project kickoffs, scheduled workshops, recurring cadence meetings, and project closure based on agreed acceptance criteria.
• Proactively monitor and manage customer engagement health, identifying potential risks, roadblocks, or opportunities for improvement, and taking corrective actions to drive successful adoption.
• Serve as a key customer advocate, ensuring internal teams (Customer Success, Expert Services, Product, and Support) align to deliver a seamless and value-driven customer experience.
• Drive stakeholder alignment and communication, ensuring executive sponsors, business users, and technical teams are engaged, informed, and aligned on success metrics.
• Identify expansion opportunities, working collaboratively with Customer Success and Sales teams to drive continued value realisation and platform adoption.
• Continuously refine onboarding and engagement processes, leveraging customer feedback to enhance Amplience’s service offerings and best practices.
• Provide high-quality training, ensuring that customer business users are well equipped to use as much of the platform as is necessary to meet their objectives.