DESCRIPTION

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.
We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.
At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Regional Expertise

• You will help grow the mParticle business in North America, and with your support, help develop and execute the strategy, collaborating in a matrixed environment. We’re looking for someone who has the ability to work effectively in a team-based organization, collaborate cross-functionally, and build alignment around goals and objectives. You will need to be effective in a dynamic, high-growth, fast-paced environment, where hands-on execution is required and processes may not exist yet

Business Value Articulation

• Engage with customers to understand their objectives, challenges, and desired outcomes.
• Identify opportunities where mParticle can deliver measurable value to improve data collection, data quality, segmentation, privacy compliance, targeting effectiveness, analytics, etc.

Solution Design

• Lead the technical design process, mapping customer requirements to mParticle’s capabilities or building on top of the mParticle platform.
• Create tailored solutions aligned with customer goals, focusing on driving revenue growth, customer engagement, and marketing performance.
• Design and deliver Proof of Concepts (POCs) to showcase how mParticle achieves customers’ desired outcomes and accelerates deal cycles.
• Architect and support building cloud-native integrations to expand what customers can do with mParticle

Pre-Sales Support

• Collaborate with Sales to deliver value-based demonstrations, Proof-of-concepts, technical proposals, and solution architectures.
• Respond to RFPs to showcase how mParticle drives business outcomes.

Post-Sales Support

• Project manage customers’ mParticle implementations optimizing both value and time to value.
• Evangelize, educate and support customers on data driven use cases and their execution.
• Partner with Customer Success teams to ensure smooth implementation and adoption.
• Provide technical guidance to support upsell opportunities.

Thought Leadership

• Be a domain expert in the Customer Data Platform space.
• Stay informed about advancements in AI/ML, predictive analytics, and marketing automation.
• Contribute to thought leadership through blog posts, whitepapers, and industry events.

Technical Advisory

• Act as a trusted advisor to clients, sharing best practices and aligning strategies with emerging technologies.
• Build and present reference architectures, technical guides, and demo applications for both customers and internal use

Cross-Functional Collaboration

• Foster strong relationships with cross-functional teams, including sales, product, marketing, Customer Success, and engineering. Collaborate on technical problem-solving, provide feedback from the field, influence the product roadmap, become an early adopter of new releases, and own innovative solutions as a subject matter expert.

Regional Expertise

• You will help grow the mParticle business in North America, and with your support, help develop and execute the strategy, collaborating in a matrixed environment. We’re looking for someone who has the ability to work effectively in a team-based organization, collaborate cross-functionally, and build alignment around goals and objectives. You will need to be effective in a dynamic, high-growth, fast-paced environment, where hands-on execution is required and processes may not exist yet.

Continuous Learning

• Stay updated on Martech trends and share knowledge internally through training sessions and workshops.
• Demonstrate your technical leadership skills by creating good code, suggesting solution architectures, and providing implementation recommendations