ABOUT TRENGO

We believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.

ABOUT THE ROLE

As a Solutions Consultant, you will play a crucial role in helping our customers unlock the full potential of Trengo’s AI-powered platform. By providing expert guidance, you will ensure seamless integration with their existing tools and maximize the value they gain from our solutions.
In this role, you will be part of the Customer Experience department and will also collaborate closely with the Sales and Onboarding teams to scope, design, and execute projects that require technical expertise and a deep understanding of business needs. Your work will directly contribute to customer acquisition, retention, and expansion by enabling customers to effectively leverage AI-driven automation and integrations in a scalable way.

WHAT YOUR ROLE LOOKS LIKE

You will:

• Lead technical scoping sessions with customers to understand their requirements and propose scalable solutions.
• Translate business pains into Trengo features, use cases, and value-added solutions.
• Guide customers through the implementation of complex workflows, integrations, and automation within Trengo.
• Act as the go-to technical expert, supporting both customers and internal teams.
• Work closely with our Technical Support to execute solutions or resolve technical issues efficiently.
• Develop best practices and scalable workflows to enhance the overall customer experience.