Solutions Consultant (Technical Pre-Sales) at Bank of New Zealand

Port Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Ability, Communication Skills, Problem Solving, Customer Service, Collaboration, Product Knowledge

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Centrapay is an entity of the BNZ Group. At Centrapay, we're revolutionising how you spend money both in-store and online. We allow businesses to create digital assets and loyalty programmes so that you can spend and be rewarded anywhere. Some of our partners include Coca-Cola, BNZ, and Farmlands, and we process payments in New Zealand and Australia. Our payments platform is the heartbeat of what we do. On top of this, we're building our hero app, Payap, that brings all of our best capabilities to life. As Solutions Consultant you'll provide technical pre-sales expertise and support to the Sales teams, helping them close deals and ensure customer satisfaction by offering technical solutions and guidance. This role bridges the gap between technical aspects of products or services and the sales process, ensuring that sales representatives are equipped with the knowledge to effectively address customer needs and questions - supporting all of the technical needs of new integrating partners and merchants. Please note that this is a hybrid role based in Auckland. What You’ll Do Offer technical solutions, product demonstrations, and presentations to potential and existing clients. Answer technical questions from Sales teams, customers, and partners, ensuring accurate and clear communication. Collaborate with Sales teams to develop strategies, address customer needs, and contribute to the closing of deals. Stay updated on product features, benefits, and technical specifications, as well as industry trends and competitor products. Collect and relay customer feedback to Engineering and Product teams to improve products and solutions. Prepare and maintain technical documentation, reports, and presentations. Assist in troubleshooting technical issues and ensuring the smooth integration of products or services. Train Sales teams on new products, features, and technical concepts. Build and maintain strong relationships with customers and partners. Requirements Who we’re looking for You'll have advanced general technical ability, experience and understanding. Excellent written and verbal communication skills to effectively convey technical information to both technical and non-technical audiences. Ability to identify and resolve technical issues and provide solutions to customer inquiries. Ability to build rapport with customers, understand their needs, and provide excellent service. Why Join Us? Be part of a fast-growing fintech shaping the future of payments Work with a team that values innovation, collaboration and ambition Competitive compensation, growth opportunities, and a chance to make a real impact Your key benefits There are great benefits to working at the BNZ group such as 6 weeks annual leave, discounts on banking products, health & life insurance etc. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 01 October 2025 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

As a Solutions Consultant, you will provide technical pre-sales expertise and support to the Sales teams, helping them close deals and ensure customer satisfaction. You will bridge the gap between technical aspects of products and the sales process, ensuring sales representatives can effectively address customer needs.