Are you a skilled CRM Solutions Designer with deep expertise in Salesforce, including OmniStudio, LWC, and Experience Cloud? This is a unique opportunity to play a pivotal role in the configuration, integration, and optimization of Salesforce-based CRM solutions tailored for the public sector.
Our client is looking for a Solutions Designer - CRM and this hybrid contract role of 8 months which requires 3 days on-site in Toronto and 2 days remote. You will be responsible for designing accessible, scalable, and AODA-compliant applications while working alongside cross-functional teams in an Agile environment. If you are passionate about user-focused CRM design, integration, and solution delivery—this role is for you.

QUALIFICATIONS

Must Have

• 5+ years of hands-on experience designing, configuring, and supporting Salesforce
• Salesforce Certified:
• Platform Developer I
• OmniStudio Developer
• Experience Cloud Consultant
• Administrator
• 3+ years experience with Lightning Web Components (LWC)
• Proficiency in Salesforce Dynamic Forms
• Demonstrated experience delivering AODA-compliant solutions
• In-depth knowledge of Vlocity (FlexCards, DataRaptors, OmniScripts, Integration Procedures)

Nice to Have
Familiarity with MuleSoft and public sector solutions
CI/CD pipeline implementation in Salesforce environments
Understanding of Salesforce security settings, platform limitations, and governor limits
Fit-gap analysis and experience integrating Salesforce with internal systems
Agile working knowledge (epics, sprints, story points)

SUMMARY

This position is ideal for a solution-focused CRM professional looking to make an impact in a digital transformation initiative. You will take ownership of delivering accessible, integrated Salesforce solutions while collaborating closely with business, technical, and user experience teams.
Apply today at www.randstad.ca – shortlisted candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Design, configure, and support Salesforce CRM solutions tailored to stakeholder needs
• Ensure all digital deliverables meet AODA accessibility standards
• Develop system models, prototypes, and documentation (build books, runbooks, etc.)
• Perform fit-gap analysis and diagnostics for system integration and expansion
• Create secure, optimized integrations with internal applications using APIs/web services
• Lead root cause analysis and provide incident resolution in Dev and Production
• Implement Salesforce features like Dynamic Forms, OmniScripts, FlexCards, and DataRaptors
• Collaborate in Agile teams, manage story points, and contribute to sprint goals
• Support testing, UAT, deployment, and continuous improvement
• Assist with CI/CD pipeline implementations and troubleshooting Salesforce governor limits
• Provide knowledge transfer, performance measures, and training materials