Solutions Engineer, AI Pilots at Talkdesk

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

205000.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions Engineering, AI Products, Customer Experience, Technical Discussions, Cross-Functional Collaboration, AI Security, Compliance, Generative AI, Agentic AI, Problem Solving, Presentation Skills, Communication Skills, CRM Software, Data Warehousing, Business Intelligence, Web Technologies

Industry

Software Development

Description

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! About the Role At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.Talkdesker: YOU! Talkdesk is seeking a highly motivated and experienced Solutions Engineer, AI Pilots. to be the key driver in the successful adoption of our cutting-edge agentic AI products. This pivotal role is dedicated to helping our existing enterprise customers navigate product trials, realize significant business value, and ultimately accelerate ACV (Annual Contract Value) growth through the widespread deployment of our innovative AI solutions. The Solutions Engineer, AI Pilots acts as a critical bridge, seamlessly connecting our customers, our global system integration (GSI) partners, and our internal Product and Sales teams. You will be instrumental in translating complex AI technology into tangible business outcomes, ensuring our solutions are integrated effectively and deliver maximum impact on the Customer Experience (CX) landscape. Key Responsibilities Trial Consultant: Guide customers through AI product trials and proofs of value (POVs), helping them define clear success metrics, troubleshoot technical hurdles, and achieve tangible business outcomes that lead to production deployment. Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify, define, and quantify opportunities where our agentic AI products can deliver significant, measurable business value. AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content, from technical specs to business value slides, is accurate, current with the latest platform capabilities, and strategically highlights our unique market differentiators. Thought Leadership: Represent Talkdesk at events, conferences, and technical workshops, showcasing the power of our agentic AI solutions, building technical credibility, and fostering strong relationships within the developer and enterprise communities. Technical Discussions: Lead in-depth technical discussions, serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions. Cross-Functional Collaboration: Work hand-in-hand with our pre-sales, product management, and engineering teams to gather and provide crucial feedback on customer trends, CX automation (CXA) pain points, and emerging market opportunities. AI Security and Compliance: Lead key discussions with customers on the security, ethical AI, compliance, and governance aspects of our AI solutions, ensuring they meet the highest enterprise standards. Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap. In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Core Background B.S. Computer Science, Software Engineering, MIS or equivalent work experience. 3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers. Knowledge of foundational programming literacy and can interpret code snippets. Demonstrate a strong understanding of Generative and Agentic AI concepts. Ability to command the attention in a room by delivering compelling presentations and demonstrations. Good problem solving skills, including the ability to meet a business requirement with a technical solution. Ability to communicate complex technical concepts to both technical and non-technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge in web / scripting technologies is a plus THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES: Pay Range (Base Pay): $137,000 - $205,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Responsibilities

Guide customers through AI product trials and proofs of value, helping them achieve tangible business outcomes. Work directly with customers to identify opportunities where AI products can deliver significant business value.