WE ARE LAST MILE SOLUTIONS

With over 240.000 charging stations, 1.3 million charging cards, 138 million transactions and users in 22 countries, we have become the largest independent provider of e-mobility platforms in Europe.
Do you want to be part of a driven and ambitious team on a mission? We are Last Mile Solutions and we are on a mission to accelerate the energy transition one energy transaction at a time. We are Europe largest platform for Charge Point Operators (CPOs) and Electronic Mobility Service Providers (eMSPs).
We’re seeking a Solutions Engineer who thrives on solving problems and has a natural curiosity for technology. This role is perfect for someone who is tech-savvy, quick to learn new software, and loves to dive deep into challenges to uncover answers and solutions.
If you enjoy collaborating across teams, tackling complex projects, and driving results, this is the role for you!

YOUR ROLE

In this high-impact and customer-facing role, you will interact with prospects and customers on a daily base to translate their business goals and pain points into technical requirements and solutions.
You will be accountable for the onboarding and delivery, where you will mentor and support the Delivery Manager during onboarding and product deliveries.
You’ll work closely with Sales, Product Management, and Delivery teams to ensure seamless onboarding and exceptional customer experiences. From pre-sales support to large-scale solutions projects, you’ll play a pivotal role in shaping and delivering tailored solutions that align with customer needs.

YOUR MAIN RESPONSIBILITIES ARE

• Be the Product Expert: Serve as the go-to technical and functional reference on Last Mile Solutions’ products and services and conduct product demonstrations and presentations to prospects showcasing the features and benefits of our products.
• Sales and Tender Support: Collaborate with Sales teams to understand customer requirements, define technical deliverables, and design tailored solutions that align with both technical and business needs. Provide technical expertise and guidance throughout sales and tender processes, including scoping, solution design to ensure features and value propositions are properly captured.
• Customer Onboarding and Delivery: Lead the technical onboarding process, ensuring a smooth transition for customers and mentoring Delivery Managers for successful execution. Conduct quality checks to ensure customer satisfaction post-onboarding.Build strong relationships with our customers and partners, earning their trust as a reliable and knowledgeable advisor.
• Customer Feedback and Problem Solving: Engage with customers to understand their needs, address challenges, and gather actionable feedback for continuous product improvement.
• Cross-team Collaboration: Collaborate closely with internal stakeholders, including Business Development, Product Management and Delivery teams, to understand customer requirements, identify gaps and opportunities and translate these into viable technical solutions.
• Large-Scale Projects: Manage and lead the technical design and execution of complex implementation projects such as migrations and multi-region deployments, ensuring high-quality outcomes and seamless transitions.
• Knowledge Sharing and Enablement: Contribute to internal and external resources by assisting in the creation of documentation, training materials, knowledge base content, and eLearning resources to ensure clarity throughout the project lifecycle and a smooth transition between the pre-sales and implementation phase.