We are looking for a brilliant person to take on the below responsibilities

• Build and deliver robust experiences and ensure it continues to work well for our customers
• You'll build integrations using our very own (TypeScript) framework
• Provide customer support; answer questions and take support requests, ensuring integrations and content issues are resolved.
• Maintain accurate records on our internal ticketing system.
• Triage incoming requests, adjusting ticket prioritization as required.
• Set process standards and monitor them, ensuring high and consistent quality.
• Project management for delivery of pilots, integrations and coordinate progress on cross team work.
• Take the lead in project coordination during flagship launches.
• Support overarching value add projects to ensure new value is delivered. (MERGE with the below) bullet point).
• Support overarching maintenance projects to ensure standards are maintained.
• Collaborate with Product Owner/team-lead to ensure pain points, improvement points in processes, tools, product, and integration technology are solved.
• Support and motivate the CS and wider teams to hit deadlines and stay on track.