Solutions Engineer at Clearstory

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Construction Project Management, Cost Management, Solutions Engineering, Technical Support, Integration Design, API Knowledge, Stakeholder Management, Communication Skills, Problem-Solving, Collaboration, Customer Success, Technical Documentation, Data Exchange, Implementation, Change Order Management, Software Familiarity

Industry

Software Development

Description

The Role As Clearstory’s first Solutions Engineer, you’ll play a pivotal role in helping customers adopt, integrate, and expand their use of Clearstory. You’ll bridge the gap between field workflows and technical implementation, ensuring every customer realizes maximum value from the platform. This is a hybrid role combining construction project expertise with technical know-how—ideal for someone who’s lived the change order struggle firsthand and now wants to help the industry digitize it. You’ll work closely with Sales, Customer Success, Product, and Engineering to support complex use case demos, large implementations, guide complex integrations, and solve high-impact customer use cases. Change Orders are a $200 billion problem in commercial construction. They slow down jobs, create billing chaos, and strain relationships between GCs, Subs, and Owners. Clearstory is fixing that—fast. We’re the industry’s first (and only) Change Order Communication and Workflow Platform, built to bridge the gap between financial systems, field teams, and project stakeholders. Instead of managing extra work through spreadsheets, PDFs, and inboxes, Clearstory connects teams in real time—streamlining T&M Tags, standardizing Change Orders, and accelerating approvals and payments. With strong product-market fit and rapid growth, we’re expanding our customer-facing team to include our first-ever Solutions Engineer, someone who understands jobsites as well as the software stack that runs it. What You’ll Do Customer Enablement & Technical Support Serve as the primary technical expert during pre- and post-sale conversations with customers. Map customer workflows, identify integration points, and propose tailored Clearstory solutions. Lead discovery and solution design sessions for complex accounts (e.g., enterprise GCs, large Subs). Support implementations and onboarding for advanced use cases, ensuring smooth data exchange with project management and financial platforms. Integration Design & Execution Partner with customers and engineering teams to scope, configure, and optimize integrations between Clearstory and systems like Procore, CMiC, Sage, Vista, and Autodesk Construction Cloud. Translate customer requirements into clear technical documentation for product and engineering teams. Troubleshoot API and data sync issues and provide best practices for integration performance and reliability. Guide customers on how to leverage Clearstory’s public API and Developer API to build customer integrations. Sales & Customer Success Collaboration Partner with Sales to demonstrate Clearstory’s capabilities during technical deep dives and product demos. Support Customer Success with adoption strategies, advanced configuration, and feature optimization. Develop reusable templates, playbooks, and technical documentation for future SE hires. Optimize demonstration environments for great customer impact. Voice of Customer & Continuous Improvement Relay integration feedback, feature requests, and workflow challenges to Product. Help shape the long-term vision of Clearstory’s integration strategy and technical ecosystem. The Company You’ll Join Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects. Significant Growth. We continue to double and triple our revenue and platform usage year over year. Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month. Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $100 Billion worth of projects on our platform to date. The Team You’ll Be Surrounded By In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers. Required Background 3–5 years of construction project management or cost management experience at a large General Contractor or Specialty Contractor. Proven track record managing Change Orders and budgets. 2+ years as a Solutions Engineer, Implementation Specialist, or Technical Consultant for a construction SaaS company Strong understanding of how financial and field systems connect—comfortable with APIs, data flows, and system architecture discussions. Strong stakeholder management and executive communication skills Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company Ability to influence and challenge conventional wisdom Excellent verbal and written communication skills Preferred Hands-on experience with Procore, CMiC, Autodesk Build, or Sage. Previous Clearstory user or deep familiarity with Change Order workflows. Excellent communication and presentation skills—able to translate technical detail into customer value. Strong problem-solving mindset and comfort working cross-functionally in a fast-paced environment. Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product Close collaboration with the executive leadership team Ability to work with a new product category that has already found product market fit Experience at a venture backed growth startup Flexible remote work Competitive market-rate salary for a Series B company Subsidized healthcare, vision, and dental Early equity!

Responsibilities

As a Solutions Engineer, you will help customers adopt and integrate Clearstory's platform, ensuring they realize maximum value. You will also support complex use case demos, large implementations, and guide integrations.