Solutions Engineer

at  Cloudsmith

REQUIRED EXPERIENCE, QUALITIES & SKILLS

• 3+ years of experience in sales/solutions engineering, technical consulting, or DevOps operational roles.
• Prior experience with Cloudsmith’s product offerings, or similar artifact management solutions would be highly relevant.
• Demonstrated ability to engage with customers, understand technical requirements, and translate them into actionable solutions.
• Excellent presentation and communication skills, with the ability to convey complex technical information to diverse audiences.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• Relevant certifications in cloud computing, DevOps, or related technologies are a plus.CULTURAL VALUES WE’RE LOOKING FORIn short, your qualities:1. Smart. …2. Gets Things Done. …3. An Awesome Human Being.BENEFITS, LOCATION & WORK ENVIRONMENTNote: You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship.
• Highly Competitive Salary and Equity Package
• Comprehensive Health, Dental, and Vision Insurance
• Generous Annual Leave and Flexible Working Policies
• Professional Development Budget for Conferences and Training
• Dynamic, Innovative, and Supportive Work Environment
• HEALTH AND WELLNESSRegardless of your location, we deeply care about Cloudsmithers and their families’ health and wellness; a sustainable pace is essential. In addition to generous annual leave (PTO), we offer parental leave and health benefits to cover you and your dependents. We also offer flexible, family-friendly working policies.PERSONAL GROWTHYou will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it’s important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.HYBRID / REMOTE FIRSTCloudsmith is headquartered in Belfast, Northern Ireland, with fully equipped office space that’s open 24x7. We use our H.Q. regularly for activities like working sessions, team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.ABOUT EQUAL OPPORTUNITYCloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.THE FINAL WORDWe’re looking for someone who can balance being a technical expert within their field and building strong customer relationships and is fearless in rolling up their sleeves when needed. We’re critical infrastructure by developers / for developers and building the world’s software supply chain platform and ecosystem. We want to hear from you if you’re excited to build [something fundamental] with a lasting impact on the software industry from today until IPO and beyond.

THE ROLE

The Solutions Engineer at Cloudsmith serves as a technical expert and trusted advisor to our customers. This role bridges the gap between our engineering, product and growth teams by understanding customer requirements, demonstrating how Cloudsmith’s artifact management and software supply chain security solutions can address business and technical challenges, and setting the customer up for a successful deployment of Cloudsmith. The ideal candidate is passionate about technology, skilled in customer engagement, and adept at crafting innovative solutions that drive customer success.

KEY RESPONSIBILITIES

• Pre-Sales Support:
• Collaborate with the growth team to understand customer requirements and design solutions that align with their needs.
• Deliver product demonstrations, create technical presentations, and lead proof-of-value (PoV’s) evaluations with prospects.
• Provide subject matter expertise during RFPs, technical calls, and customer meetings.
• Solution Design & Architecture:
• Analyze customer environments and architect scalable, secure, and reliable solutions using Cloudsmith’s platform.
• Develop integration strategies for customers using CI/CD pipelines, observability tools, reporting tools and other developer tooling.
• Document solution architectures, configurations, and integration best practices.
• Post-Sales Support:
• Work closely with customer success and support teams to address technical issues and ensure smooth onboarding.
• Provide training and knowledge transfer to teams on best practices and platform features.
• Product Feedback & Collaboration:
• Gather and relay customer feedback to the product and engineering teams.
• Participate in roadmap discussions to help prioritize features and enhancements based on market and customer needs.
• Develop and contribute to technical documentation, including FAQs, troubleshooting guides, and configuration examples.
• CONTENT DEVELOPMENT:Contribute to the development of technical collateral (blogs, webinars, whitepapers) that educate the market and prospects on best practices in artifact management and DevOps.