Solutions Engineer - Comet Browser at Perplexity AI Ltd

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions Engineer, Technical Pre-sales, Demos, Post-sales Support, Technical Onboarding, Integration, Troubleshooting, Communication Skills, Web Technologies, APIs, SSO, Debugging, Customer Feedback, Technical Enablement, Performance Tracking, Scaling

Industry

Software Development

Description

Perplexity is looking for a Solutions Engineer to drive enterprise adoption of Comet, our AI-native browser that's reimagining how teams work. In this role, you'll be the technical expert for Comet, working closely with sales, product, and engineering to help enterprise customers unlock the full potential of AI-augmented browsing at scale. Your mission is to deeply understand Comet's capabilities, build compelling technical demos, and help customers successfully adopt and integrate Comet into their workflows. Responsibilities Technical pre-sales & demos: Own technical discovery calls with prospects, build and deliver tailored Comet demos that showcase relevant features, and translate Comet's AI and browser capabilities into clear business and technical value for stakeholders. Post-sales enablement & support: Lead technical onboarding and integration for Comet including configuration and SSO setup, provide hands-on support for technical issues and debugging, and conduct training sessions while creating technical enablement materials. Customer feedback & product partnership: Gather and synthesize technical feedback from customers and prospects, act as the voice of the customer in product discussions to shape Comet's roadmap, and maintain deep knowledge of Comet's architecture and AI features. Tools & enablement: Build and maintain internal tools and automations that make sales and support teams more effective, and contribute to help center content and internal documentation focused on Comet's technical setup and best practices. Performance tracking: Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements. Scaling: Ensure that internal systems and teams can scale as our user base grows. Qualifications 3–5 years of experience as a Solutions Engineer, Customer Engineer, or similar technical pre-/post-sales role, ideally for a browser, productivity, or AI product. Strong technical background: Comfortable with web technologies (HTML/CSS/JS, APIs, browser dev tools), SSO/SCIM, and common enterprise environments. Proven ability to design and deliver compelling technical demos and proof-of-concepts. Experience with technical onboarding, integration, and troubleshooting for SaaS or browser-based products. Experience working with engineers to scope, build, and deploy solutions. Excellent communication skills: Able to explain complex technical concepts clearly to both technical and business audiences. Hands-on mindset: Comfortable diving into logs, debugging issues, and writing scripts or small tools to improve efficiency.

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Responsibilities

The Solutions Engineer will drive enterprise adoption of Comet by conducting technical discovery calls, building tailored demos, and supporting customers in integrating Comet into their workflows. They will also gather customer feedback to inform product development and maintain internal tools for sales and support teams.