Solutions Engineer at DigitalGenius

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Automated Process Flows, Business Requirements, Technical Solutions, Communication, Critical Thinking, Analytical Skills, APIs, Integrations, Python, NodeJS, Organisational Skills, Project Management, Customer Service CRMs, OMS Systems, AI, Machine Learning

Industry

technology;Information and Internet

Description

At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works! It can resolve customer issues end-to-end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue. Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty... We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together. DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care. Required: Experience building automated process flows and translating business requirements into technical solutions Excellent communication, critical thinking & analytical skills Experience working with APIs and developing integrations Coding experience in Python and/or NodeJS Excellent written and verbal communication skills, with confidence explaining technical concepts in English Strong organisational and project management skills Preferred: 2+ years of experience within the SaaS industry Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer) Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento) Interest in AI and Machine Learning concepts Competitive Salary Generous vacation time (25 days) Environment to develop your skills without bureaucracy or red tape Monthly fitness stipend of $210 Ongoing subscription to Mental Health Support Platform

Responsibilities

The Solutions Engineer will build automated process flows and translate business requirements into technical solutions. They will work collaboratively with the team to enhance the e-commerce chatbot's capabilities.