ABOUT US

Founded in 2015 and based in Luxembourg, Shipsta by Freightos is a global tender procurement platform that transforms freight procurement for top-tier enterprise shippers. It streamlines tender management by connecting shippers with a vast network of carriers, optimizing logistics operations. In plain terms, Shipsta simplifies the complex world of freight procurement, making it more efficient and accessible for businesses worldwide.
As of 2024, Shipsta joined Freightos, the global booking and payment platform for the trillion-dollar freight industry. The Freightos platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO).

We are seeking a dynamic and results-driven Solutions Engineer who is interested in the logistic industry and passion for delivering cutting-edge technology solutions to freight executives. In this role, you’ll work closely with the sales team to drive new customer acquisition and expand our reach within existing accounts. Your success will be measured by customer adoption, satisfaction, and your overall contribution to the team’s growth and business achievements.
As a Solutions Engineer, your primary responsibility will be to understand customer needs throughout the sales process, assess the feasibility of existing solutions, and demonstrate how our products can meet those needs. If necessary, you’ll collaborate with the team to explore potential product enhancements. You’ll work in close partnership with the sales, product, and onboarding teams to ensure seamless delivery and customer success.
We’re looking for someone motivated, hard-working, and enthusiastic who excels at building trust with clients, both new and existing, while helping them realize the full potential of our solutions.
Requirements:

Responsibilities

• Support Sales and Account Management with solution mapping
• Understand clients business needs, recognize additional (non-obvious) optimisation potential
• Translate use cases into actionable solutions
• Design and present solutions to (potential) clients
• Guide the customer independently through the proposed solution and achieve a mutually acceptable result on your own responsibility
• Create product demos, concepts, proof of concepts
• Act as the liaison between customer-facing teams and Product/IT to align solutions with customer needs and foster long-term partnerships
• Collaborate with Product to transition promising enhancements or solution ideas into the roadmap process
• Support the onboarding team to implement the best possible solution with the available means by configuration / customization
• Support the sales team in answering technical questions