INTRODUCTION TO SILVERADO

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding – and more importantly really caring about – the client’s goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed setting.

• Lead infrastructure projects end-to-end for our clients: discovery, scoping, design, implementation, documentation, and handoff to support.
• Act as the senior engineer on a variety of projects including server/network deployments, M365 migrations, firewalls, cloud transitions, and more.
• Collaborate with account managers and sales to deliver technical insight and scope alignment during pre-sales consultations.
• Conduct onsite and remote work as needed to ensure client success and project quality.
• Maintain clear, detailed documentation in ConnectWise and ITGlue.
• Serve as an escalation point for project engineers and collaborate with internal support tiers.
• Recommend improvements for client environments aligned with security, compliance, and performance best practices.

REQUIREMENTS

• 5+ years in IT infrastructure roles, with client-facing experience and full project lifecycle ownership.
• Strong experience with Microsoft 365, Azure, Windows Server (2016–2022), Active Directory, DNS/DHCP, Hyper-V or VMware, and backup/DR platforms (e.g., Acronis).
• Experience with firewalls (SonicWall preferred), networking (VLANs, VPNs, routing), and endpoint management.
• Comfort working in: ConnectWise Manage, Automate, Control, ITGlue, and Liongard.
• Ability to communicate clearly and confidently with both technical and non-technical stakeholders.
• A self-starter who enjoys autonomy, accountability, and continuous learning.
• Familiarity with compliance frameworks (HIPAA, CMMC, etc.) is a plus.

Certifications (Preferred)

• Microsoft Certified: Azure Solutions Architect Expert or equivalent
• Cisco CCNA or CCNP
• SonicWall Network Security Professional (SNSP) or equivalent firewall/security certs
• VMware Certified Professional (VCP) or Microsoft Hyper-V experience with proven design/implementation projects
• ITIL Foundation or Project+ or CompTIA Project+
• Familiarity with ConnectWise Project Module or similar PSA project tools a plus

Please refer the Job description for details