We are a full-service Managed Service Provider (MSP), looking for a Solutions Engineering resource that knows what it takes to be successful in a fast-paced environment where customer service is the key to our success. We are seeking a skilled liaison to join our team and bridge the gap between our service and sales teams. The ideal candidate will develop a deep understanding of our solutions and focus on consulting, educating, and estimating solutions for our customers. The position would be a hybrid in office and remote, requiring 3 days in office a week.

EDUCATION/WORK HISTORY:

• A bachelor’s degree (Engineering or Business Admin preferred) is typically required to become a Solutions Engineer
• 2+ years’ experience in information technology
• Previous technical and/or sales experience in information technology
• Excellent communication and collaboration skills

PRIMARY RESPONSIBILITIES:

The Solutions Engineer must be well trained and highly knowledgeable in the products and services we offer and able to communicate the value of the features of them. They will maintain regular knowledge of the latest feature releases, upgrades, and fixes.
Serves customers by understanding their solutions and identifying their needs, engineering adaptations of products, equipment, and services. They specialize in product and service understanding. They use their technical skills to explain the benefits of our products or services to potential customers and to show how our products and/or services are better than a competitors’ products.
Many of the duties of a solution engineer are similar to those of a sales engineer in that they help educate customers on the value and use cases of our solutions. They must interest the client in buying our products or services, help negotiate price, and assist in completing the sale. To do this, the solution manager gives technical presentations during which they explain the technical aspects of the product and how it will solve a specific customer problem.

SECONDARY RESPONSIBILITIES:

The Solutions Engineer will perform the following functions when requested:

• Technology Assessments
• Product Evaluations and Recommendations
• Customer Solution Management
• Feature enablement
• Adoption Levels
• Usage enhancement recommendations
• Performance optimization
• Security optimization
• Onboarding
• User Training
• Solution Reporting Management
• Technical Business Review solutions analysis and recommendations

OTHER RESPONSIBILITIES AND DUTIES:

• Be trained and certified (where and when needed) on each solution.
• Maintain relationship and communication with each solution vendor and/or champion.
• Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
• Confer with customers, vendors, and engineers to assess equipment needs and to determine system requirements.
• Collaborate with sales teams to understand customer requirements and provide technical sales support.
• Prepares cost estimates, consulting with engineers, architects, vendors, and other professional or technical personnel.
• Defines scope of work, includes assumptions and exclusions.
• Plan and modify products to meet customer needs.
• Help in researching and developing new products.
• Evaluation and assistance with solution rollouts, utilization, and adoption.